Organization

The organization group has features to customize the settings of the organizational level. In this system, you can change the following things:

• Account: Manage your account and see the subscription details.
• Branding: You can manage the branding of the product like: logo, names etc.
• Departments: Manage the departments of your organization.
• Locations: Configure the locations of your branches/offices. The locations are used in request, problem and change requests.
• Business Hours: Manage the business hours of your organization. The technician group uses these business hours for SLA calculations.
• Announcements: You can make announcements in the organization for requester, technician groups or all technicians. The announcements are visible on Dashboard.
• Business Service: Manage the business service that helps someone to associate a problem or request.
• System Preference: You can manage various settings of an User and Application.
• Security: You can manage the password policy for the users.
• Priority: You can manage the color symbols of the priority values.
• Impact: You can manage the color symbols of the impact values.
• Urgency: You can manage the color symbols of the urgency values.
• Application Maintenance: You can manage the database backup, licensing and log management.
• Leave Managemment: You can create and manage leave types and it settings.
• Proxy Server Configuration: You can configure the proxy server.
• Managed Services Provider: You can create and manage multiple services providers. OR Tenant Management: You can create and manage multiple tenants.