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Version: 8.5.X

Status and Assignment Transition

You can view a pictorial updation of the stages in the Status and Assignment Transition.

Status Transition​

For each requests, the progress is recorded pictorially and displayed. For example, When a request is raised, the status of the Request is OPEN. But as soon as the technician starts working on it, gradually the status changes to In progress or Pending.

Here, the below image shows the Transition, which took place from status OPEN to In progress. Also, the time taken for prior as well as the current status is also displayed.

Status Transition

Assignment Transition​

Once the request is opened and assigned to a Technician or Technician Group, this flow starts. The Assignment Transition shows the process of assigning the request from one Technician or Technician Group to other. Additionally, the information such as duration of work on the particular request is also displayed to know the exact utilized time.

Assignment Transition