Non-IT Asset Details Page

On the Non-IT Asset Details page you can view the complete details of the asset and perform the desired activity.

To view the details page, On the Non-IT Assets list page, click on the Asset ID whose details you want to view, and the below page appears.

Classifiers of Asset

These properties tell you the current statistics of the asset and help you classify them under different labels. When someone works on an asset, they update the labels accordingly. For example: If the "status" is closed, it means you do not need to do anything on the asset.

Parameter	Description
Asset Type	It classifies the name of the asset type.
Status	It classifies the asset based on the status. The default options are: In stock, In use, Missing, and Retired.
Impact	It classifies the asset based on the impact factor. The default values are: Low, On Users, On Department, and On Business.
Managed By Group	It displays the group which manages the particular asset.
Managed by	It displays the name of the person who is to manage the asset.
Add Tags	You can add the custom tags to quickly find the assets based on it. Also, system adds some default tags when based on certain labels and actions.

Associated Actions for Asset

You can create/edit different actions and activities as a part of relationships, notes, and history in the asset using the below tabs:

Properties

This shows all the specifications of the asset. It includes the serial number, warranty expiration date, and audit date. You can also edit the properties by clicking the Edit icon.

Relationships

You can view and manage the relation of this particular asset with other assets. When a consumable asset is allocated to any non-IT asset, a "Uses" type relationship is automatically created and displayed here. The relation is represented pictorially for better understanding and visuals.

note

When a relationship is established via a previous allocation, deleting that allocation does not remove the relationship. This ensures that duplicate relationships are not created.

From here, you can do the following:

• View the Relationships tab in full screen.
• Add Relationships. For more details, refer Hardware Asset Details Page.
• View the added relationships.
• Navigate to right, left, up, and down using the Navigation Control.
• Zoom In
• Zoom Out
• Move the relationship diagram by clicking near the figure, dragging and dropping at the desired location.

Linked Events

You can view the link, create, or relate the existing asset to various Request, Problem, Change, Release, Contract, CI, Knowledge, Purchase, and Project. Here, the count of the linked entities will also be shown.

From here, you can do the following:

• View a list of tickets linked with this asset in the table.
• Create and Relate Incidents, Request Service, Problem, Change, and Release tickets with this asset.
• Add Relation.
• View the ticket details if required.
• Unlink the ticket and remove it from the list.

Creating and Relating a Request

To create and relate a request,

1. Click the Create and Relate button. A popup appears.
2. Fill in the details.
3. Click Create and Relate. The ticket gets created and appears in the table as shown below.

History

You can view and search for the audit logs, movement history, and repair history of the asset within the selected duration. Also, you can download the logs in PDF, Excel, and CSV formats. Additionally, you can password-protect the PDF and Excel files to enhance security.

Movement History

This displays a list of asset movement requests created for this asset along with their details. For more details, refer to the section Asset Movement.

Repair History

This displays the repair history of the asset.

Notes

You can view and add notes for future reference.

Financials

This displays the costing and depreciation details of the asset. For more details, refer Hardware Asset Details Page.

Other Information

The other information shows additional details about the asset.

• QR Code: Shows the QR code of the asset.
• Asset Group: It displays the group in which the asset belongs. You can also change it and search for the desired group to associate.
• Product: It classifies the asset based on the product.
• Used By: Shows the name of the person who is using the asset. You can edit if required.
• Location: Shows the location of the asset. You can edit if required. Also, you can view the hierarchy of the location field below it. For example, if the location is "Building 1, Floor 1, Room 1", the hierarchy will be displayed as "Building 1 > Floor 1 > Room 1".
• Category: Shows the category assigned to the non-IT asset. You can edit if required.
• Department: Shows the department of the asset. You can edit if required. Also, you can view the hierarchy of the department field below it. For example, if the department is "IT Department, IT Team 1, IT Team 2", the hierarchy will be displayed as "IT Department > IT Team 1 > IT Team 2".
• Company: Shows the company associated with the Non-IT asset. This field is available only if the Managed Services Provider feature is enabled.
• Vendor: Shows the Vendor from where the asset is bought. You can change if required.
• Asset Condition: Shows the condition of the asset. The options are: None, Faulty, Good, and Non Repairable.
• Movement Status: Shows the status of the asset movement.
• Under Change Control: Shows whether the asset is under change control.
• Business Service: Shows the associated service with the respective asset. You can edit the value.
• Origin: Shows from where the asset is originated or created. It can be Discovery, Manually, Agent, or CSV Import.
• Acquisition Date: Shows the date of the addition of the asset. For example, if the asset was created on Mon Jan 05, 2026 11:39 AM, the acquisition date and time will be displayed as Mon Jan 05, 2026 11:39 AM.
• Assignment Date: Shows the date of the assignment, when the asset is handed over to any user. For example, if the asset is handed over to John Doe and the field is updated on Mon Jan 05, 2026 11:39 AM, the assignment date and time will be displayed as Mon Jan 05, 2026 11:39 AM. The user has to manually update the field.
• Last Barcode / QR Code Scan By: Displays the user who last scanned the barcode/QR code.
• Last Barcode / QR Code Scan Date: Displays the date and time of the last barcode/QR code scan. For example, if the barcode/QR code is scanned on Mon Jan 05, 2026 11:39 AM, the date and time will be displayed as Mon Jan 05, 2026 11:39 AM.
• Created Date: Shows the date and time when the asset was created. For example, if the asset was created on Mon Jan 05, 2026 11:39 AM, the created date and time will be displayed as Mon Jan 05, 2026 11:39 AM.
• Last Updated Date: Shows the date and time when the asset detail (say Impact field is updated) was last updated. For example, if the asset detail (say Cost field is updated) was last updated on Mon Jan 05, 2026 11:39 AM, the last updated date and time will be displayed as Mon Jan 05, 2026 11:39 AM.
• Created By: The user who created the asset. If the asset was created by a user with the logon name "John Doe", the "created by" will be displayed as John Doe. And, if it is automatically created, the created by will be displayed as System.
• Last Updated By: The user who last updated the asset. If the asset was last updated by a user with the logon name "John Doe", the "last updated by" will be displayed as John Doe. And, if it is automatically updated, the last updated by will be displayed as System.