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Version: 8.5.X

For Basic Auth

What is Basic Auth?​

Basic Authentication is a simple authentication method over the HTTP protocol. It only requires the username and password of the client to authenticate the user before accessing the email server. However, to secure the connection you need to use it with the 2-step verification mechanism. Once done, the secure email communication between ServiceOps and Gmail becomes possible. Here, the Gmail application is used for authentication.

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To use Basic Auth, you need to setup the 2-step verification functionality in the Gmail account.

Configuring Gmail as Authentication Server​

To configure Gmail as the authentication server, follow the below steps:

  1. Sign in to the Gmail account.

  2. Enable IMAP or POP from the Gmail Settings > Forwarding and POP/IMAP tab.
    To enable IMAP, refer to the Check Gail through other email platforms page.
    To enable POP, refer to the Read Gmail messages on other email clients using POP page.

  3. Navigate to Manage your Google Account > Security tab and click the 2-step Verification section.

Basic Auth

  1. Click Get Started.

Basic Auth

  1. Click Continue.

Basic Auth

  1. Enter the phone number as a backup option and click Send.

Basic Auth

  1. Click Turn On to enable the 2-step verification functionality.

Basic Auth

  1. Next, scroll down the page, and click App Password to generate a password that will be used in the ServiceOps.

Basic Auth

  1. In App Passwords, Select App and Device from the respective dropdowns. Once done, click Generate.

Basic Auth

  1. The App password will get generated as shown below.

Basic Auth

Copy this password and paste it in ServiceOps.

Configuring Gmail in ServiceOps​

Now, login to the ServiceOps Portal, and go to the Admin > Support Channel > Emails > Incoming Email Servers tab. Click the Add Incoming Email Server button, and the below popup appears.

Configuring Incoming Email Server in ServiceOps

Enter the required details,

  • Paste the copied App Password from the Google account to the Password field of ServiceOps.

Once entered, click Save.
Gmail is now configured as an email server for ServiceOps. Similarly, you can also configure the Outgoing Email Server.