Push Notifications
The ObserveOps Mobile App sends push notifications to your device when new alerts are triggered in the platform. This is the primary mechanism that ensures on-call engineers are immediately aware of critical incidents, even when the app is running in the background or the screen is locked.
How Push Notifications Work
When an alert is triggered in ObserveOps, the platform sends a notification through Google Firebase Cloud Messaging (FCM) for Android, or Apple Push Notification Service (APNs) for iOS. The notification arrives on your device even if the app is not currently open.
Tapping the notification opens the ObserveOps app directly to the details of the alert that triggered it.
Push notifications are delivered through Google Play / Apple cloud infrastructure and are received on your device regardless of whether you are on the organization network at the time. However, opening the app to view alert details still requires an active connection to the organization LAN or VPN.
Enabling Push Notifications
When you log in to the ObserveOps app for the first time, you will be prompted to allow notifications. Tap Allow to enable them.
If you skipped this step during first login, enable notifications manually:
On Android:
- Open your device Settings.
- Tap Apps and find ObserveOps.
- Tap Notifications and toggle Allow Notifications on.
On iOS:
- Open your device Settings.
- Scroll down and tap ObserveOps.
- Tap Notifications and toggle Allow Notifications on.
What a Push Notification Contains
Each push notification includes:
| Field | Description |
|---|---|
| Alert Name | The name of the triggered alert. |
| Severity | The severity level: Critical, High, Medium, or Low. |
| Source Device | The name of the device that triggered the alert. |
| Timestamp | The time the alert was triggered. |
Notification Behaviour by Severity
Notifications are sent for all severity levels. The way they appear on your device depends on your device's notification settings and the severity of the alert:
| Severity | Recommended device notification setting |
|---|---|
| Critical | Full-screen alert or heads-up notification with sound. |
| High | Heads-up notification with sound. |
| Medium | Banner notification, no sound. |
| Low | Silent notification in the notification shade. |
Set your device to Do Not Disturb: Allow from ObserveOps so that Critical and High severity alerts break through silent mode during on-call hours.
Disabling Push Notifications
If you no longer want to receive notifications, disable them from your device settings using the same steps as enabling them above, but toggle the setting off.
Disabling push notifications does not affect your ability to view alerts inside the app. It only stops the device from alerting you when the app is in the background.