Endpoint Details Page

The Endpoint Details page consolidates everything ServiceOps knows about a device in one place. Click an endpoint ID on the list page to open it.

Classifiers of Endpoint

Classifiers show the current state of the endpoint and help you categorise it for filtering and reporting. ServiceOps updates these fields automatically after each scan.

Parameter	Description
System Health	The health status of the endpoint, based on the most recent scan.
Used By	The current user assigned to the endpoint.
Remote Office	Indicates whether the endpoint is in a remote office or local office.
Language	The OS language configured on the endpoint.
OS	The current operating system name.
Version	The current OS version.
Service Pack	The service pack installed on the endpoint.
Architecture	The processor architecture of the endpoint.
Add Tags	Shows existing tags on this endpoint. Click the blue plus button to add a new tag.

Associated Actions

Each tab gives you a different view of the endpoint's scan and deployment data. The available tabs are:

Vulnerabilities

This tab displays all vulnerabilities detected on this endpoint, organised into two sub-filters.

Approved

Displays vulnerabilities approved for tracking on this endpoint. Use the search bar to filter by specific criteria. Each entry shows the following details:

Column	Description
CVE ID	The unique CVE identifier. Click the ID to view full vulnerability details.
Description	A brief summary of what the vulnerability affects.
Exploit Status	Indicates whether a known exploit exists for this vulnerability.
Severity	The risk level: Critical, High, Medium, or Low.
Status	The current remediation status, such as Analyzed.
Vulnerability Type	The category of the vulnerability, such as OS.
Patch Available	Indicates whether a patch is available. Displays Y if a patch exists and N if not.
Reboot Required	Indicates whether a reboot is required after remediation.
Published Date	The date the CVE was publicly disclosed.
Discovered Date	The date the CVE was first detected on this endpoint.

Declined

Displays vulnerabilities declined and excluded from active tracking on this endpoint.

Patches

This tab displays all patches associated with this endpoint, grouped into three sub-filters: Missing, Installed, and Ignored.

From this tab, you can:

• Search for a specific patch using the search bar.
• Select multiple patches and use bulk actions like Install Patch and Ignore. Use the Installed sub-filter to access the bulk Uninstall action.
• Click a Patch ID to open the full patch details.

note

If ignored patches are already installed on the endpoint, ServiceOps moves them to the Installed tab in the next scan cycle.

Installation

This tab displays all patches that are scheduled for installation or have already been installed on this endpoint.

You can view the full list of patches with their configurations and specifications. Click a Patch ID to open its details. Click View Configuration in the Actions column to inspect the deployment configuration used for that patch.

Notes

This tab lets you add, edit, delete, and view notes related to this endpoint. Click a username in the Created By column to view that technician's profile.

To add a note:

1. Click Add Note. A popup appears.
2. Enter the Name and Description of the note.
3. Click Add.

Audit Trail

This tab records every action performed on this endpoint. Use it to review scan history and track all activity for audit and compliance purposes.

Each entry shows the actor (system or user), the action performed, and a timestamp with a relative time indicator. Typical entries include patch scans completed by the system, vulnerability scans triggered by a user, and manual patch scans.

You can filter the audit trail by date range using the date picker in the top right. Click the Download icon to export the audit trail in PDF, Excel, or CSV format. You can password protect the exported PDF and Excel files for added security.

More Options

The More Options menu on the Endpoint Details page gives you three additional actions beyond the tab views.

Deploy Missing Patch

Deploy Missing Patch sends all outstanding approved patches to this endpoint in one action.

To deploy:

1. Click More Options and select Deploy Missing Patch. A confirmation dialog appears.
2. Click Yes to continue. The Create Patch Deployment page opens.
3. Enter the deployment details and click Publish. ServiceOps deploys the missing patches to the endpoint.
4. Check the installation status from the Installation tab on the Patch Deployment Details page.

note

Only approved patches are included. Pending and declined patches are excluded from the deployment.

Reboot

Click More Options and select Reboot to restart the endpoint directly from the details page.

Remove

Click More Options and select Remove to remove this endpoint from scope. A confirmation message appears. Click Yes to confirm. ServiceOps removes the endpoint from the list and from the Endpoints Scope.

Other Information

This section displays additional device metadata, split into two groups: Other Info and Scan Info.

Other Info

• Asset ID: The unique asset identifier linked to this endpoint in Asset Management.
• CI ID: The Configuration Item identifier linked to this endpoint in the CMDB.
• Agent ID: The unique identifier assigned to the agent installed on this endpoint.
• Reboot Required: Indicates whether a reboot is required on this endpoint.
• Agent Version: The version of the Motadata agent currently installed on this endpoint.
• Poller: The poller agent assigned to this endpoint, if configured.
• MAC Address: The MAC address of the endpoint's network interface.
• Domain Name: The domain or workgroup the endpoint belongs to.
• Remote Office: The remote office assigned to this endpoint.
• Last Logged In User: The username of the last user who logged into this endpoint.
• Language: The OS language configured on this endpoint.

Scan Info

• Patch Scan Date: The date and time of the last patch scan. The status badge shows whether the scan is In Progress or Completed.
• Vulnerability Scan Date: The date and time of the last vulnerability scan. The status badge shows whether the scan is In Progress or Completed.
• Last Reboot Time: The date and time when this endpoint was last rebooted.

Troubleshooting

If something isn't working as expected, expand the relevant item below for the cause and fix.

Scan results have not updated after a change

Cause: A scan has not run since the change was applied.

Fix: Click More Options and select Scan Now to trigger an immediate scan. The endpoint record updates when the scan completes.

No activity appears in the Audit Trail tab

Cause: The agent is offline or has stopped sending data to ServiceOps.

Fix: Check the agent status on the endpoint's detail page. Use More Options to restart the agent and restore the connection.

Deploy Missing Patch creates no deployment

Cause: No patches on this endpoint have been approved yet.

Fix: Go to the Patches tab, select the required patches, and approve them before running Deploy Missing Patch again.

An endpoint remains in the list after its asset was archived

Cause: Only the Asset record was archived. ServiceOps requires both the linked Asset and CI records to be archived before removing the endpoint automatically.

Fix: Archive the CI record as well. ServiceOps removes the endpoint from scope and logs the action in the audit trail.

Related Topics

• Endpoint Management
• Vulnerability Management
• Patch Deployments
• Package Management