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Version: 8.4

Resolving and Closing a Request

Resolving a Request​

If similar requests are received for a single department, their status can be changed to Resolved all together in one go.

For Example, if in an Organization the new joiners require a mousepad or laptop bags and they all create a request for the same concern. A bulk action Resolve can save time rather than closing the tickets individually.

To resolve multiple requests in one go:

  1. Select the desired requests
  2. Click Take Action.
  3. Select the Resolve option from the dropdown.
  4. A confirmation message appears. Click Yes to continue or click No to discard the action.

Bulk Action Resolve

A bulk action- Resolve will be performed and selected requests’ status will be changed to Resolved.

Status Change

Closing a Request​

There are a multiple ways to close a request.

  • Closing a single request from the list page: Click on the status of the desired request and select Closed as shown below.

Closing a request from the List page

  • Closing multiple requests from list page: Select the desired requests, click Take Action, and Close them at once.

Selecting and Closing Multiple Requests

  • Closing request from details page: On the details page, you have two options to close the request: By changing the status or by clicking the Close Request button.

Closing Request by Changing Status

Close Request button

On clicking close, a confirmation message appears. Click Yes to continue or No to discard the action.