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Version: 8.4

Problem Category

Categories enable you to bring the similar problems under a single group. This helps the technicians in filtering out the required problems easily and quickly from a huge list. The system provides the below categories by default:

  • General
  • Software
  • Hardware
  • Network
  • IT Administration

To view the Problem Category page, navigate to Admin > Problem Management > Problem Categories > Problem tab.

Problem Category Menu

Here, you have the below options. All these options are common in Request, Problem, Change, and Release tabs.

  • Add Category: You can add a category. For more details, refer to the link Request Category.
  • Import Categories: You can import a list of categories in bulk. For more details, refer to the link Request Category.
  • Re-Order: You can re-arrange the order of the category in the list using drag and drop. You can also re-order the sub categories.
  • Category Configurations: You can configure the settings for problem creation. For more details, refer to the link Request Category.
  • Add Sub Category: You can add a sub-category. For more details, refer to the link Request Category.
  • Edit: You can edit the category name.
  • Delete: You can delete the category if not required. A confirmation message appears. Click Yes to continue or Cancel to stop the process.