Motadata ITSM User Guide
Contents:
1. Request Management
2. Problem Management
3. Change Management
4. Release Management
5. Knowledge Management
6. Service Catalog
7. Contract Management
8. Purchase Management
9. Report Management
10. Administration Manual
10.1. Introduction (Administration)
10.2. Admin User Management
10.3. Admin Automation
10.3.1. Workflow Automation
10.3.2. Managing SLA
10.3.3. Workflow and SLA Use Case
10.3.4. Approval Workflow Automation
10.3.5. Setting Email Notifications
10.3.6. Integration with Third Party Services
10.3.7. Auto-Assignment
10.3.8. Scenario Automation
10.3.9. Incident Scheduler
10.4. IT Infrastructure
10.5. Organization
10.6. Admin Customization
10.7. Setting Up Helpdesk
10.8. Patch & Package Deployment
10.9. Asset Management
10.10. System
10.11. Location Scope
11. Asset Management
12. Patch Management
13. Package Management
14. Motadata Dashboard
15. Project Management
16. Task Management
17. User Profile
18. Customer Portal Guide
19. ITSM Use Cases
Motadata ITSM User Guide
Docs
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10.
Administration Manual
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10.3.
Admin Automation
10.3.
Admin Automation
ΒΆ
10.3.1. Workflow Automation
10.3.1.1. Workflow
10.3.2. Managing SLA
10.3.2.1. Create a SLA
10.3.2.2. Add a Service Level Agreement (SLA)
10.3.2.3. Edit Service Level Agreement (SLA)
10.3.2.4. Set Default SLA Due date
10.3.2.5. Manage SLA with Status
10.3.3. Workflow and SLA Use Case
10.3.3.1. User Story
10.3.4. Approval Workflow Automation
10.3.4.1. Approval Workflow
10.3.4.2. Allow Manual Approval
10.3.5. Setting Email Notifications
10.3.5.1. View Email Notifications
10.3.5.2. Modify Content of a Notification
10.3.5.3. Turn a Notification On/Off
10.3.6. Integration with Third Party Services
10.3.6.1. Jira Integration
10.3.6.2. Rest API Client
10.3.6.3. Edit Integration
10.3.6.4. Disable a API Integration
10.3.7. Auto-Assignment
10.3.7.1. Activate Auto-Assignment
10.3.7.2. Auto-Assignment Strategies
10.3.8. Scenario Automation
10.3.8.1. Create a Scenario
10.3.8.2. Enforcing a Scenario
10.3.9. Incident Scheduler
10.3.9.1.
Create Incident Scheduler