Motadata ITSM User Guide
Contents:
1. Request Management
2. Problem Management
3. Change Management
4. Release Management
5. Knowledge Management
6. Service Catalog
7. Contract Management
8. Purchase Management
9. Report Management
10. Administration Manual
11. Asset Management
12. Patch Management
13. Package Management
14. Motadata Dashboard
15. Project Management
16. Task Management
17. User Profile
18. Customer Portal Guide
18.1. Request Management for Requesters
18.2. Accessing Service Catalog
18.3. Access to Knowledge
19. ITSM Use Cases
Motadata ITSM User Guide
Docs
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18.
Customer Portal Guide
18.
Customer Portal Guide
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18.1. Request Management for Requesters
18.1.1. Creating a Request
18.1.1.1. Creating a Request with an Email
18.1.2. My Request
18.1.3. Searching Request
18.1.4. Request Details View
18.1.5. Classify Requests
18.1.6. Conversation with Technician
18.1.7. Resolving a Request
18.1.7.1. Reopening a Request
18.1.8. Editing Subject and Description
18.1.9. Requester Linking Assets with Request tickets
18.2. Accessing Service Catalog
18.3. Access to Knowledge