3. Change Management

Change Management

• 3.1. Introduction to Change Management
  • 3.1.1. What defines as a Change?
  • 3.1.2. Benefits of Implementing Change Management
• 3.2. Submitting a Request for Change (RFC)
• 3.3. Change Workflow
• 3.4. Change Custom Rules
• 3.5. Change List View
  • 3.5.1. Managing Announcements from Change
  • 3.5.2. Export
• 3.6. Searching Changes
  • 3.6.1. Using Search Bar
  • 3.6.2. Using Filters
• 3.7. Assigning a Change
• 3.8. Inside a Change
  • 3.8.1. Change Details View
  • 3.8.2. Modifying a Change’s Subject and Description
  • 3.8.3. Classify an Change
  • 3.8.4. Adding People to Change
    • 3.8.4.1. Change Implementer
    • 3.8.4.2. Change Manager
    • 3.8.4.3. Change Reviewer
  • 3.8.5. Linking Knowledge with Change
  • 3.8.6. Collaborate, Schedule and Planning
  • 3.8.7. Adding Relations
  • 3.8.8. Approval in Change
    • 3.8.8.1. Different States in an Approval Process
    • 3.8.8.2. Manually Adding Approval
    • 3.8.8.3. Asking for Approval
    • 3.8.8.4. Approval Process
    • 3.8.8.5. Managing Approvals for Technician.
  • 3.8.9. Time Log
    • 3.8.9.1. Adding a Time Log:
    • 3.8.9.2. Edit/Delete a Time Log:
  • 3.8.10. Managing Tasks
    • 3.8.10.1. Adding a Task
  • 3.8.11. Add and Remove Watchers in a Change
    • 3.8.11.1. Adding People as Watchers
  • 3.8.12. Send Notifications from a Change
• 3.9. Change Workflow without Rejection:
• 3.10. Change Workflow with Rejection:
• 3.11. Viewing Audit Trail of a Change
  • 3.11.1. Viewing from Change List View:
  • 3.11.2. Viewing from Change Details View:
• 3.12. Bulk Update
• 3.13. Deleting Changes