Motadata ITSM User Guide
Contents:
1. Request Management
2. Problem Management
3. Change Management
4. Release Management
5. Knowledge Management
6. Service Catalog
6.1. Introduction
6.2. Service Catalog Workflow
6.3. Create a Service Category
6.4. Creating a Service Catalog Template
6.5. Creating a Service Item
6.6. Creating a Request from a Service Item
7. Contract Management
8. Purchase Management
9. Report Management
10. Administration Manual
11. Asset Management
12. Patch Management
13. Package Management
14. Motadata Dashboard
15. Project Management
16. Task Management
17. User Profile
18. Customer Portal Guide
19. ITSM Use Cases
Motadata ITSM User Guide
Docs
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6.
Service Catalog
6.
Service Catalog
ΒΆ
6.1. Introduction
6.1.1. What is an IT service catalog?
6.1.2. Use Case
6.2. Service Catalog Workflow
6.3. Create a Service Category
6.3.1. Adding Service Catalog Categories
6.4. Creating a Service Catalog Template
6.4.1. New Service Catalog Template
6.4.1.1. Create Form
6.4.1.2. Create Workflow
6.4.1.3. Define SLA
6.4.1.4. Approval Workflow
6.4.1.5. Adding Tasks
6.4.1.6. Create a Scenario
6.5. Creating a Service Item
6.6. Creating a Request from a Service Item