5. Knowledge Management

Knowledge Management

• 5.1. Knowledge Homepage
• 5.2. Authoring an Article/FAQ
• 5.3. Publishing a Drafted Article
• 5.4. Categorizing Articles/FAQs
  • 5.4.1. Adding a Folder
    • 5.4.1.1. From the Knowledge Homepage:
    • 5.4.1.2. From Knowledge Editor:
  • 5.4.2. Changing Folder
  • 5.4.3. Edit/Delete a Folder
    • 5.4.3.1. From Knowledge Homepage:
    • 5.4.3.2. From Knowledge Editor:
  • 5.4.4. Change Folder Order
  • 5.4.5. Adding Tags
  • 5.4.6. My Drafts
• 5.5. Reviewing an Article/FAQ
  • 5.5.1. Comment
    • 5.5.1.1. Adding a Comment
    • 5.5.1.2. Resolving a Comment
  • 5.5.2. Approval
    • 5.5.2.1. Initiating Approval Process:
    • 5.5.2.2. Different States in an Approval Process
    • 5.5.2.3. Approval Process:
  • 5.5.3. Linked Events
  • 5.5.4. View Audit Trail
  • 5.5.5. Change Visibility and Permissions
• 5.6. Knowledge Permissions
  • 5.6.1. Adding permission to an Article/FAQ
    • 5.6.1.1. Types of Permissions
• 5.7. Sharing an Article/FAQ
• 5.8. Print an Article/FAQ
• 5.9. Trashing an Article/FAQ
  • 5.9.1. Delete an Article/FAQ
  • 5.9.2. Restoring Deleted Articles/FAQs
• 5.10. Search & Browse Articles/FAQs
  • 5.10.1. Keyword Based Search
  • 5.10.2. Advanced Search
  • 5.10.3. Browse Articles
• 5.11. Modifying a Knowledge Article/FAQ
  • 5.11.1. Opening an Article/FAQ
  • 5.11.2. Editing an Article/FAQ
• 5.12. Custom Publish Rule
• 5.13. Feedback
• 5.14. Collaboration in Knowledge
  • 5.14.1. Using Sections
  • 5.14.2. Draft