10.2. Admin User Management¶
- 10.2.1. Manage Requestors
- 10.2.1.1. Open Requestors Page
- 10.2.1.2. Add Requestors Individually
- 10.2.1.3. Import Requestors Using CSV
- 10.2.1.4. Self-Registration of Requesters
- 10.2.1.5. Import Requestors Using LDAP
- 10.2.1.6. Search for a Requestor
- 10.2.1.7. Convert a Requestor to Technician
- 10.2.1.8. Block a Requestor
- 10.2.1.9. Delete Requestors in Bulk
- 10.2.1.10. Export
- 10.2.2. Requestor Groups
- 10.2.3. Managing Technician
- 10.2.4. Technical Groups
- 10.2.5. Technician Roles
- 10.2.6. Preference
- 10.2.6.1. Not Allow Concurrent User logging
- 10.2.6.2. Allow Requester Location to be copied on Request Creation
- 10.2.6.3. Allow Requester Department to be copied on Request Creation
- 10.2.6.4. Allow Guest Requesters to Report a Request:
- 10.2.6.5. Allow Technician to Report a ticket from a Guest Requester:
- 10.2.6.6. Allows Requester to link Asset:
- 10.2.6.7. Allow Requester to Reopen Closed Request
- 10.2.6.8. Allow Requester to Reopen resolved Request
- 10.2.6.9. Allow Requester to Access Knowledge
- 10.2.6.10. Allow Requester to Access Service Catalog
- 10.2.6.11. Allow Requester to Access My Approvals
- 10.2.6.12. Allow Requester to Access My Assets
- 10.2.6.13. Allow Technician for Do Not Disturb mode:
- 10.2.6.14. Auto Identify User of the Asset:
- 10.2.6.15. Auto Identify Location of the Asset:
- 10.2.7. Security
- 10.2.8. User Story
- 10.2.9. Requestor Accounts