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Version: 8.5.X

Closing a Problem

There are multiple ways to close a problem.

  • Closing a single problem from the list page: Click on the status of the desired problem and select Closed as shown below.

Closing a Problem from the List Page

  • Closing multiple problems from list page: Select the desired problems, click Take Action, and select the Close option.

Closing Multiple Problems

  • Closing problem from details page: On details page, you have 2 options to close the problem: By changing the status or by clicking the Close Problem button.

Closing Problem by Changing Status

Close Problem button

On clicking close, a confirmation message appears. Click Yes to continue or No to discard the action.