Adding a CI

You can add CI in multiple ways:

• Discovery: You can create a CI via agent-based or agentless discovery.
• Manually: You can create a CI manually using the Create New > Add CI option from the portal.
• Sync Rule: You can create a CI based on the sync rule configured in the Asset type. This sync rule will execute based on the Workflow.

To add a CI manually into the system,

1. Click Create New + button and select the Add CI option. The following page appears.

2. Enter the following details:

Parameter	Description
Name	Enter the name of the CI.
CI Type	Select the type of CI.
Product	Select the desired product from the dropdown. Also, you can search for the required products.
Managed By Group	Select the desired group which will manage the particular CI.
Managed By	Select the desired name of the technician who will manage the CI.
Department	Select the desired department to which the CI belongs.
Location	Select the location of the CI.
CI Group	Select the group to which the CI belongs.
Used By	Select the name of the person who is going to use the CI.
Assignment Date	Select the date when the CI is handed over (assigned) to the user.
Status	Select the status of the CI. The options are: Operational, Non-Operational, In Maintenance, and Retired.
Impact	Select the impact of the CI. The options are: Low, On Users, On Department, and On Business.
Tags	Enter the tags for the CI. You can also add tags automatically using a Workflow.
Description	Enter a brief description about the CI.
Attachments	Attach any required documents or proofs along with the addition of the CI. Once attached, you can preview or even delete it using the respective icons.

2. Once done, click Add. The CI gets added and appears on the CI List page. By default, a CI starts with a prefix "CI". For example: CI-1.