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Version: 8.5.0

Updating CI

When you are working on a CI, you can update its basic details, parameters, other info, and various activities or actions associated with it. There are many approaches to update the CI details:

  • Inline update from list page
  • Update multiple tickets from list page
  • Update from details page

Inline Update from List Page​

You can update the CI from the list page by clicking on the field, and selecting the desired value from the dropdown menu.

Update from List Page

Update Multiple CIs​

Bulk update option is useful when you want to add or change something in many CIs. Instead of editing each CI individually, you can select multiple CIs, and update them in one go.

To do so, select the desired records, click the Take Action dropdown, and select the Update option as shown below.

A popup will display where you can update the details as shown in the below-second figure.

Bulk Update

Select Fields to Update

Bulk update option allows you to edit only those fields that are in common to multiple CIs. Above figure shows, you can manage the fields that appear in the dropdown lists. You can add new attachments, new tags with existing tags (check Append Tags to Existing Tags), or replace the manual tags (un-check the option). Replacing manual tags does not replace the system generated tags.

Update a CI from Details Page​

You can update the CI from the details page. Refer to the CI Details page about what you can do with a CI. On this page, updating a CI means editing the fields with new values. While working on it means performing actions like adding software, users, creating relations, etc.