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Introduction to On-Premises Installation

Your comprehensive guide to deploying, configuring, and managing a robust ServiceOps environment on your own infrastructure.

This guide provides detailed, step-by-step instructions for installing Motadata ServiceOps on-premises. It is designed for IT Administrators and Implementation Consultants who are responsible for setting up and maintaining the ServiceOps platform. Here, you will find everything you need to know, from initial requirements to server configuration and post-installation procedures.

ServiceOps Architecture​

Before you begin the installation, it is important to understand the architecture of ServiceOps. The platform is designed with a layered approach to ensure scalability, security, and flexibility.

The architecture consists of the following key layers:

  • Product Platform: The core layer that includes the ServiceOps Main Server, Agentless Discovery Engine, Analytic Server, Database, and Full-Text Search Engine.
  • Front-End: The NGINX web server, which serves as the access point for end-users and third-party applications via web browsers or REST APIs.
  • Assets: This layer encompasses your IT environment, including agents, network infrastructure, mail servers, Active Directory, and DNS.
  • Integrations and Users: The top layer, representing third-party applications that can be integrated with ServiceOps and the end-users who interact with the system.

Understanding this architecture will help you prepare your environment and make informed decisions during the installation process.

Installation Guides​

This section contains all the necessary guides for a successful on-premises installation. We recommend following them in the order listed below.