Motadata Service Desk – Server Upgrade Guide

note

• From v8.2 the server upgrade need not be done incrementally. For example, you can upgrade the server from v8.2 to v8.5.0 directly.
• Kindly perform a DB backup before doing an upgrade.
• From v8.6.0, you can upgrade the Motadata ServiceOps application using a single installer file across all supported operating systems. The supported versions include Ubuntu 18, 20, 22, 24 and RedHat 8, 9.2 and 9.4.

1. It is recommended that you take the snapshot of your existing Virtual Machine before proceeding with upgrade.

2. Download the Common Installer Build.

3. Copy the release build installer (MotadataServiceOpsCommonUpgrade) to the target machine.

4. Login to the terminal server with root user rights using the below command.

   sudo su

5. Stop the main server and anlaytics server services using the below command:

   systemctl stop ft-main-server.service ft-analytics-server.service

6. Check the status of the services using the below command:

   systemctl status ft-main-server.service ft-analytics-server.service

7. Provide the execution permission to the installer file using the root user:

   chmod 777 MotadataServiceOpsCommonUpgrade_V860

   

8. Run Installer using the following command:

   ./MotadataServiceOpsCommonUpgrade_V860

The upgrade procedure will begin.

Once you see the below screen, that means you have successfully upgraded the product.

9. Check the status of the services.

   systemctl status ft-main-server.service ft-analytics-server.service

10. Now wait for at least 5 Minutes to allow restart of all the Motadata services.
11. Now, you can login to Motadata as usual and start using the product.