Change Category

Categories enable you to bring the similar changes under a single group. This helps the technicians in filtering out the required changes easily and quickly from a huge list. The system provides the below categories by default:

• General
• Software
• Hardware
• Network
• IT Administration

To view the Change Category page, navigate to Admin > Change Management > Change Categories > Change tab.

Here, you have the below options. All these options are common in Request, Problem, Change, and Release tabs.

• Add Category: You can add a category. For more details, refer to the link Request Category.
• Import Categories: You can import a list of categories in bulk. For more details, refer to the link Request Category.
• Re-Order: You can re-arrange the order of the category in the list using drag and drop. You can also re-order the sub categories.
• Category Configurations: You can configure the settings for change creation. For more details, refer to the link Request Category.
• Add Sub Category: You can add a sub-category. For more details, refer to the link Request Category.
• Edit: You can edit the category name.
• Delete: You can delete the category if not required. A confirmation message appears. Click Yes to continue or Cancel to stop the process.