📄️ Overview
Knowledge section is the library of all the articles, guides, and FAQs that are related to this system. The content of this section is available to all the people who can access the system URL. The content is totally free that means you do not need to register or login into the system to view the articles. The knowledge articles here are generally managed by the authenticated users who are also Subject Matter Experts (SMEs). The knowledge articles help people to get self aware about something before raising the tickets.
📄️ List Page
The list page enables you to view and manage the folders and knowledge articles related to the system. Also you can search for a required article based on the selected field or keyword. For more details, refer to the link Search.
📄️ Manage Folders
All the content in the knowledge base is grouped in the folders. The folders are for convenience only and does not guarantee the proper classification of content. Some default folders are available for direct use. You can also create new folders if required.
📄️ Manage Knowledge Articles
As a technician, you can create new knowledge articles and manage the existing ones. The knowledge management has the following features for effective content management: