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Version: 8.5.0

Reports

📄️ Overview

Reports help in measuring the system performance using different metrics. The metrics can be as simple as counting the no. of tickets per month or complex enough to identify the trend of tickets, and analyze the root cause. The common reports like count of a ticket per status, priority or technician are available by default. To generate business specific reports, you can apply custom filters and select the desired columns. For better analysis, you can download the reports in PDF, Excel, CSV, and Word format and generate charts out of it.