Organization

📄️ Overview

The organization group has features to customize the settings of the organizational level. In this system, you can change the following things:

📄️ Account

The account page displays the details of the company registered with Motadata. Also, it displays the license details.

📄️ Branding

Every organization needs its own logo and branding. Motadata ServiceOps provides this facility to its users. It allows the users to customize the portal as per their requirement.

📄️ Departments

Motadata allows you to add your organization’s department names and sub-departments in the product. Each department can have sub-departments up to level five.

The location is a classifier that helps to organize the requests and people based on their geographical presence. The location is an N-level dependent hierarchy which means you can create as many child locations as you want. You can assign the location with a user and the request. Hence, it can act as a security filter that technicians of one location can manage requests of that particular location only.

📄️ Business Hours

Business hour(s) are the working hours that determine the available response and resolution time of a Request (holidays are subtracted from the calculation). These calculations are done to check whether any SLA has been violated. The SLAs have to be configured to use the business hours. For more details, refer to the SLA section.

📄️ Announcements

Announcements are the formal statements intended for all the system users or for a specific group of people. These messages appear for a defined period of time. Announcements can be used to inform about something important or upcoming activities. People will see the announcements on their Dashboard. Only active and running announcements are displayed.

📄️ Business Service

A service is that business units deliver to the business customers. For example, the delivery of financial services to the customers of a bank, or goods to the customers of a retail store. The successful delivery of business services often depends on one or more IT services.

📄️ System Preference

System Preference provides configurations based on the various modules. These can be set and applied to the entire application. The system behaves and displays information according to these settings.

📄️ Security

Security deals with securing the application from inside and outside threats. This section enables you to view the different audit logs, user sessions as well as configure the various security policies. You can also blacklist certain IP Addresses from accessing the ServiceOps Portal.

📄️ Priority

Priority determines the order of importance in which the tickets should be handled. Higher the priority the higher is the importance of the ticket. Lower the priority the lower is the importance of the ticket.

📄️ Impact

Impact determines the effect of an issue on the users, department, and business. Greater the impact the greater is the effect of the issue. Lower the impact the lower is the effect of the issue.

📄️ Urgency

Urgency determines the level of seriousness a ticket should be handled. Higher the urgency the higher is the seriousness of the issue. Lower the urgency the lower is the seriousness of the issue.

📄️ Application Maintenance

Maintenance in business premises comprises of front end as well as backend processes. It includes all, for example Logs, Database, Licensing, Indexing, etc.

📄️ Leave Management

Leave management refers to the process of managing and monitoring the leaves of the employees within an organization. It involves several tasks like leave tracking, leave requests, etc. Here, this section enables you to configure the leave types and its settings.