Out of the Box Dashboards
Motadata ServiceOps provides four predefined Dashboards out of the box. Each of them have a theme that showcases specific Dashlets. These Dashboards support the following operations:
- Predefined Dashboards are shared with all the users.
- They can neither be edited nor deleted.
- The super user is the owner of all the Predefined Dashboards.
- The Helpdesk Dashboard (one of the Predefined Dashboards) is the Default Dashboard for every user.
The Predefined Dashboards
Helpdesk Dashboard: This Dashboard shows key metrics from the Request Management module. The idea behind the Dashboard is to give a snapshot of the efficiency with which Technicians are solving Request tickets. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Open and Closed filter (KPI).
- Count of overdue and unassigned tickets (KPI).
- Graphical representation (widget) of ticket count by categories (for the given time range).
- Graphical representation (widget) of ticket count by Priority (for the given time range).
- Graphical representation (widget) of ticket count by Technician’s Request count by priority (for the given time range).
- Graphical representation (widget) of ticket count by Technician’s SLA violation by day (for the given time range).
Note: When you open Dashboard for the first time, the Helpdesk Dashboard opens by default.
Asset Dashboard: This Dashboard shows key metrics from the Asset Management module. The idea behind the Dashboard is to give a summary of the total assets. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Hardware, computers, managed software, prohibited, and Non IT assets filter (KPI).
- Graphical representation (widget) of Hardware Asset count by Location (for the given time range).
- Graphical representation (widget) of Hardware Asset count by Status (for the given time range).
- Graphical representation (widget) of Software by Software Category (for the given time range).
- Graphical representation (widget) of Hardware Asset count by Vendor (for the given time range).
- Graphical representation (widget) of Software by Software Type (for the given time range).
Patch Dashboard: This Dashboard shows key metrics from the Patch Management module. The idea behind the Dashboard is to give a summary of the total assets. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Missing Patches, Security Patches, Antivirus Patches, and Patches awaiting Approval filter (KPI).
- Count of Vulnerable and Health Systems filter (KPI).
- Graphical representation (widget) of System Health Dashboard (for the given time range).
- Graphical representation (widget) of Severity Wise Missing Patches (for the given time range).
- Graphical representation (widget) of Severity Wise Missing Patches Awaiting Approval (for the given time range).
- Graphical representation (widget) of OS By Computers (for the given time range).
- Graphical representation (widget) of Category Wise Missing Patches (for the given time range).