Out of the Box Dashboards
Motadata ServiceOps provides four predefined Dashboards out of the box. Each of them have a theme that showcases specific Dashlets. These Dashboards support the following operations:
- Predefined Dashboards are shared with all the users.
- They can neither be edited nor deleted.
- The super user is the owner of all the Predefined Dashboards.
- The Helpdesk Dashboard (one of the Predefined Dashboards) is the Default Dashboard for every user.
The Predefined Dashboards
Helpdesk Dashboard: This Dashboard shows key metrics from the Request Management module. The idea behind the Dashboard is to give a snapshot of the efficiency with which Technicians are solving Request tickets. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Open and Closed filter (KPI).
- Count of overdue and unassigned tickets (KPI).
- Graphical representation (widget) of ticket count by categories (for the given time range).
- Graphical representation (widget) of ticket count by Priority (for the given time range).
- Graphical representation (widget) of ticket count by Technician’s Request count by priority (for the given time range).
- Graphical representation (widget) of ticket count by Technician’s SLA violation by day (for the given time range).
Note: When you open Dashboard for the first time, the Helpdesk Dashboard opens by default.
CI Dashboard: This Dashboard shows key metrics from the CMDB Management module. The idea behind the Dashboard is to give a summary of the total CIs. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Unassigned Hardware CI, Total Hardware CI, Hardware CI In Operational, Hardware CI In Maintenance, and Retired Hardware CI filter (KPI).
- Graphical representation (widget) of Hardware CI Summary (for the given time range).
- Graphical representation (widget) of Hardware CI By Department (for the given time range).
- Graphical representation (widget) of Hardware CI By Location (for the given time range).
- Graphical representation (widget) of Hardware CI count by Vendor (for the given time range).
- Graphical representation (widget) of Hardware CI count by Product (for the given time range).
- Graphical representation (widget) of Hardware CI count by Status (for the given time range).
Asset Dashboard: This Dashboard shows key metrics from the Asset Management module. The idea behind the Dashboard is to give a summary of the total assets. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Hardware, computers, managed software, prohibited, and Non IT assets filter (KPI).
- Graphical representation (widget) of Hardware Asset count by Location (for the given time range).
- Graphical representation (widget) of Hardware Asset count by Status (for the given time range).
- Graphical representation (widget) of Software by Software Category (for the given time range).
- Graphical representation (widget) of Hardware Asset count by Vendor (for the given time range).
- Graphical representation (widget) of Software by Software Type (for the given time range).
Patch Dashboard: This Dashboard shows key metrics from the Patch Management module. The idea behind the Dashboard is to give a summary of the total patches. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Missing Patches, Security Patches, Antivirus Patches, and Patches awaiting Approval filter (KPI).
- Count of Vulnerable and Health Systems filter (KPI).
- Graphical representation (widget) of System Health Dashboard (for the given time range).
- Graphical representation (widget) of Severity Wise Missing Patches (for the given time range).
- Graphical representation (widget) of Severity Wise Missing Patches Awaiting Approval (for the given time range).
- Graphical representation (widget) of OS By Computers (for the given time range).
- Graphical representation (widget) of Category Wise Missing Patches (for the given time range).
Purchase Dashboard: This Dashboard shows key metrics from the Purchase Management module. The idea behind the Dashboard is to give a summary of the total purchases. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Owner Unassigned, Approved Purchase Orders, Approval Pending Purchase Orders, Completed Purchase Orders in Last 7 days, and Pending Payment (KPI).
- Graphical representation (widget) of Purchase Orders by Status (for the given time range).
- Graphical representation (widget) of Purchase Orders by Cost Center (for the given time range).
- Graphical representation (widget) of Purchase Orders Cost by Vendor (for the given time range).
- Graphical representation (widget) of Purchase Orders By Due Date (for the given time range).
- Graphical representation (widget) of Purchase Orders By Vendor (for the given time range).
Release Dashboard: This Dashboard shows key metrics from the Release Management module. The idea behind the Dashboard is to give a summary of the total releases. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Open Release, Overdue Releases, My Open Releases, My Overdue Releases, Urgent Open Releases, and Unassigned Releases (KPI).
- Graphical representation (widget) of Open Releases by Priority (for the given time range).
- Graphical representation (widget) of Open Releases by Urgency (for the given time range).
- Graphical representation (widget) of Open Releases by Impact (for the given time range).
- Graphical representation (widget) of Open Releases by Category (for the given time range).
- Graphical representation (widget) of Open Releases by Risk (for the given time range).
- Graphical representation (widget) of Open Releases by Technician Group (for the given time range).
- Graphical representation (widget) of Open Releases by Release Manager (for the given time range).
- Graphical representation (widget) of Open Releases by Release Engineer (for the given time range).
Change Dashboard: This Dashboard shows key metrics from the Change Management module. The idea behind the Dashboard is to give a summary of the total changes. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Open Changes, Overdue Changes, My Open Changes, My Overdue Changes, Urgent Open Changes, and Unassigned Changes (KPI).
- Graphical representation (widget) of Open Changes by Priority (for the given time range)
- Graphical representation (widget) of Open Changes by Urgency (for the given time range)
- Graphical representation (widget) of Open Changes by Impact (for the given time range)
- Graphical representation (widget) of Open Changes by Risk (for the given time range)
- Graphical representation (widget) of Open Changes by Technician (for the given time range)
- Graphical representation (widget) of Open Changes by Technician Group (for the given time range)
- Graphical representation (widget) of Approved Changes by Priority (for the given time range)
- Graphical representation (widget) of Approved Changes by Urgency (for the given time range)
- Graphical representation (widget) of Approved Changes by Impact (for the given time range)
- Graphical representation (widget) of Approved Changes by Change Risk (for the given time range)
Problem Dashboard: This Dashboard shows key metrics from the Problem Management module. The idea behind the Dashboard is to give a summary of the total problems. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Open Problems, Overdue Problems, My Open Problems, My Overdue Problems, Urgent Open Problems, and Unassigned Problems (KPI).
- Graphical representation (widget) of Open Problems by Priority (for the given time range)
- Graphical representation (widget) of Open Problems by Urgency (for the given time range)
- Graphical representation (widget) of Open Problems by Impact (for the given time range)
- Graphical representation (widget) of Open Problems by Category (for the given time range)
- Graphical representation (widget) of Open Problems by Technician (for the given time range)
- Graphical representation (widget) of Open Problems by Technician Group (for the given time range)
Project Dashboard: This Dashboard shows key metrics from the Project Management module. The idea behind the Dashboard is to give a summary of the total projects. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Open Projects, Open High Risk Projects and Urgent Open Projects (KPI).
- Graphical representation (widget) of Open Projects by Priority (for the given time range)
- Graphical representation (widget) of Open Projects by Project Type (for the given time range)
- Graphical representation (widget) of Open Projects by Owner (for the given time range)
- Graphical representation (widget) of Projects by Status (for the given time range)
- Graphical representation (widget) of Estimated Hours Violated Projects By Owner (for the given time range)
Contract Dashboard: This Dashboard shows key metrics from the Contract Management module. The idea behind the Dashboard is to give a summary of the total contracts. Here, you get the following Dashlets and filters:
- Data range (filter).
- Count of Active Contracts, Contracts Expiring within Next 7 Days, and Contracts expiring within Next 30 Days (KPI).
- Graphical representation (widget) of Contracts By Status (for the given time range)
- Graphical representation (widget) of Contracts By Type Type (for the given time range)
- Graphical representation (widget) of Contract Cost By Vendor (for the given time range)
- Graphical representation (widget) of Contracts By Vendor (for the given time range)
- Graphical representation (widget) of Contract Summary (for the given time range)
- Graphical representation (widget) of Contracts By Department (for the given time range)