Out of the Box Dashboards

Motadata ServiceOps provides four predefined Dashboards out of the box. Each of them have a theme that showcases specific Dashlets. These Dashboards support the following operations:

• Predefined Dashboards are shared with all the users.
• They can neither be edited nor deleted.
• The super user is the owner of all the Predefined Dashboards.
• The Helpdesk Dashboard (one of the Predefined Dashboards) is the Default Dashboard for every user.

The Predefined Dashboards

1. Helpdesk Dashboard: This Dashboard shows key metrics from the Request Management module. The idea behind the Dashboard is to give a snapshot of the efficiency with which Technicians are solving Request tickets. Here, you get the following Dashlets and filters:

   1. Data range (filter).
   2. Count of Open and Closed filter (KPI).
   3. Count of overdue and unassigned tickets (KPI).
   4. Graphical representation (widget) of ticket count by categories (for the given time range).
   5. Graphical representation (widget) of ticket count by Priority (for the given time range).
   6. Graphical representation (widget) of ticket count by Technician’s Request count by priority (for the given time range).
   7. Graphical representation (widget) of ticket count by Technician’s SLA violation by day (for the given time range).

   Note: When you open Dashboard for the first time, the Helpdesk Dashboard opens by default.

2. CI Dashboard: This Dashboard shows key metrics from the CMDB Management module. The idea behind the Dashboard is to give a summary of the total CIs. Here, you get the following Dashlets and filters:

   1. Data range (filter).
   2. Count of Unassigned Hardware CI, Total Hardware CI, Hardware CI In Operational, Hardware CI In Maintenance, and Retired Hardware CI filter (KPI).
   3. Graphical representation (widget) of Hardware CI Summary (for the given time range).
   4. Graphical representation (widget) of Hardware CI By Department (for the given time range).
   5. Graphical representation (widget) of Hardware CI By Location (for the given time range).
   6. Graphical representation (widget) of Hardware CI count by Vendor (for the given time range).
   7. Graphical representation (widget) of Hardware CI count by Product (for the given time range).
   8. Graphical representation (widget) of Hardware CI count by Status (for the given time range).

3. Asset Dashboard: This Dashboard shows key metrics from the Asset Management module. The idea behind the Dashboard is to give a summary of the total assets. Here, you get the following Dashlets and filters:

   1. Data range (filter).
   2. Count of Hardware, computers, managed software, prohibited, and Non IT assets filter (KPI).
   3. Graphical representation (widget) of Hardware Asset count by Location (for the given time range).
   4. Graphical representation (widget) of Hardware Asset count by Status (for the given time range).
   5. Graphical representation (widget) of Software by Software Category (for the given time range).
   6. Graphical representation (widget) of Hardware Asset count by Vendor (for the given time range).
   7. Graphical representation (widget) of Software by Software Type (for the given time range).

4. Patch Dashboard: This Dashboard shows key metrics from the Patch Management module. The idea behind the Dashboard is to give a summary of the total patches. Here, you get the following Dashlets and filters:

   1. Data range (filter).
   2. Count of Missing Patches, Security Patches, Antivirus Patches, and Patches awaiting Approval filter (KPI).
   3. Count of Vulnerable and Health Systems filter (KPI).
   4. Graphical representation (widget) of System Health Dashboard (for the given time range).
   5. Graphical representation (widget) of Severity Wise Missing Patches (for the given time range).
   6. Graphical representation (widget) of Severity Wise Missing Patches Awaiting Approval (for the given time range).
   7. Graphical representation (widget) of OS By Computers (for the given time range).
   8. Graphical representation (widget) of Category Wise Missing Patches (for the given time range).

5. Purchase Dashboard: This Dashboard shows key metrics from the Purchase Management module. The idea behind the Dashboard is to give a summary of the total purchases. Here, you get the following Dashlets and filters:

   1. Data range (filter).
   2. Count of Owner Unassigned, Approved Purchase Orders, Approval Pending Purchase Orders, Completed Purchase Orders in Last 7 days, and Pending Payment (KPI).
   3. Graphical representation (widget) of Purchase Orders by Status (for the given time range).
   4. Graphical representation (widget) of Purchase Orders by Cost Center (for the given time range).
   5. Graphical representation (widget) of Purchase Orders Cost by Vendor (for the given time range).
   6. Graphical representation (widget) of Purchase Orders By Due Date (for the given time range).
   7. Graphical representation (widget) of Purchase Orders By Vendor (for the given time range).

6. Release Dashboard: This Dashboard shows key metrics from the Release Management module. The idea behind the Dashboard is to give a summary of the total releases. Here, you get the following Dashlets and filters:

   1. Data range (filter).
   2. Count of Open Release, Overdue Releases, My Open Releases, My Overdue Releases, Urgent Open Releases, and Unassigned Releases (KPI).
   3. Graphical representation (widget) of Open Releases by Priority (for the given time range).
   4. Graphical representation (widget) of Open Releases by Urgency (for the given time range).
   5. Graphical representation (widget) of Open Releases by Impact (for the given time range).
   6. Graphical representation (widget) of Open Releases by Category (for the given time range).
   7. Graphical representation (widget) of Open Releases by Risk (for the given time range).
   8. Graphical representation (widget) of Open Releases by Technician Group (for the given time range).
   9. Graphical representation (widget) of Open Releases by Release Manager (for the given time range).
   10. Graphical representation (widget) of Open Releases by Release Engineer (for the given time range).

7. Change Dashboard: This Dashboard shows key metrics from the Change Management module. The idea behind the Dashboard is to give a summary of the total changes. Here, you get the following Dashlets and filters:

   1. Data range (filter).
   2. Count of Open Changes, Overdue Changes, My Open Changes, My Overdue Changes, Urgent Open Changes, and Unassigned Changes (KPI).
   3. Graphical representation (widget) of Open Changes by Priority (for the given time range)
   4. Graphical representation (widget) of Open Changes by Urgency (for the given time range)
   5. Graphical representation (widget) of Open Changes by Impact (for the given time range)
   6. Graphical representation (widget) of Open Changes by Risk (for the given time range)
   7. Graphical representation (widget) of Open Changes by Technician (for the given time range)
   8. Graphical representation (widget) of Open Changes by Technician Group (for the given time range)
   9. Graphical representation (widget) of Approved Changes by Priority (for the given time range)
   10. Graphical representation (widget) of Approved Changes by Urgency (for the given time range)
   11. Graphical representation (widget) of Approved Changes by Impact (for the given time range)
   12. Graphical representation (widget) of Approved Changes by Change Risk (for the given time range)

8. Problem Dashboard: This Dashboard shows key metrics from the Problem Management module. The idea behind the Dashboard is to give a summary of the total problems. Here, you get the following Dashlets and filters:

   1. Data range (filter).
   2. Count of Open Problems, Overdue Problems, My Open Problems, My Overdue Problems, Urgent Open Problems, and Unassigned Problems (KPI).
   3. Graphical representation (widget) of Open Problems by Priority (for the given time range)
   4. Graphical representation (widget) of Open Problems by Urgency (for the given time range)
   5. Graphical representation (widget) of Open Problems by Impact (for the given time range)
   6. Graphical representation (widget) of Open Problems by Category (for the given time range)
   7. Graphical representation (widget) of Open Problems by Technician (for the given time range)
   8. Graphical representation (widget) of Open Problems by Technician Group (for the given time range)

9. Project Dashboard: This Dashboard shows key metrics from the Project Management module. The idea behind the Dashboard is to give a summary of the total projects. Here, you get the following Dashlets and filters:

   1. Data range (filter).
   2. Count of Open Projects, Open High Risk Projects and Urgent Open Projects (KPI).
   3. Graphical representation (widget) of Open Projects by Priority (for the given time range)
   4. Graphical representation (widget) of Open Projects by Project Type (for the given time range)
   5. Graphical representation (widget) of Open Projects by Owner (for the given time range)
   6. Graphical representation (widget) of Projects by Status (for the given time range)
   7. Graphical representation (widget) of Estimated Hours Violated Projects By Owner (for the given time range)

10. Contract Dashboard: This Dashboard shows key metrics from the Contract Management module. The idea behind the Dashboard is to give a summary of the total contracts. Here, you get the following Dashlets and filters:

    1. Data range (filter).
    2. Count of Active Contracts, Contracts Expiring within Next 7 Days, and Contracts expiring within Next 30 Days (KPI).
    3. Graphical representation (widget) of Contracts By Status (for the given time range)
    4. Graphical representation (widget) of Contracts By Type Type (for the given time range)
    5. Graphical representation (widget) of Contract Cost By Vendor (for the given time range)
    6. Graphical representation (widget) of Contracts By Vendor (for the given time range)
    7. Graphical representation (widget) of Contract Summary (for the given time range)
    8. Graphical representation (widget) of Contracts By Department (for the given time range)