PATCH Update a Conversation

URL: https://{{server-url}}/api/v1/problem/{problem-id}/conversation/{conversation-id}

Example: https://{{server-url}}/api//v1/problem/3/conversation/4

You can update a note in the Problem ticket conversation by calling the above endpoint with the problem ID and conversation ID.

You need the following key-values:

Header

Key	Description
Authorization	Bearer/API Key {access token obtained after authorization}

Body

  // Example 1: Create Note Conversation (Success)
    {
        "conversationType": "note",
        "details": "<p>The problem ticket is in progress.</p>",
        "subject": "Progress Update",
        "conversationState": "published" 
    }

Example (Request & Response)

Request

curl --location --request PATCH 'https://172.16.11.148/api/v1/problem/3/conversation/4' \
--header 'Authorization: Bearer eyJraWQiOiJmbG90by1rZXktaWQiLCJhbGciOiJSUzI1NiJ9.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.rca4U4WWUXwrCW6zPbN4JIBoyTQPtJj0EloSdwNvobw2qEG9ScX2Qsuq8H9iEDJCus0m-2DgHZk8SgB4LWhuACoX_NHpODvBIaXntfnXfmtV5tvOrt01zJ9vBhQ9w8JHH6o_YkcoB4JsXB8lYRYCxmBXMV33msCIHkJICTUS_SR4jD2RvXnHESDDmOYH5IT0OQq18NWrEJRZi9SfykiUtkNfSneGYF-0y0H_zm0bo0kiHK6Mmz_aByvUkRzBtGSZrH22C4dZl9osn2vh0ELR32EDHuZy19i2T3cAEvtVP_Cr3Oq43UzA2RBkKKHDV2UucRofiDgw_w1vIb9rqGmRPA' \
--header 'Content-Type: application/json' \
--header 'Cookie: Path=/; Path=/; Path=/; Path=/' \
--data '
    
    {
    "conversationType": "note",
    "details": "<p>The problem ticket is in progress.</p>",
   "subject": "Progress Update",
   "conversationState": "published" 
} 
'

Response

{
    "id": 4,
    "conversationType": "note",
    "details": "<p>The problem ticket is in progress.</p>",
    "createdByName": "jerry",
    "createdByEmail": "jerry@motadata.com",
    "createdTime": "Wed, Feb 11, 2026 12:00 pm",
    "updatedTime": "Wed, Feb 11, 2026 12:02 pm",
    "subject": "Progress Update",
    "conversationState": "published",
    "emailIds": [],
    "ccEmailIds": [],
    "updatable": true,
    "deletable": true,
    "fileAttachments": []
}