POST Create a Conversation

URL: http://{{server-url}}/api/v1/problem/{problem-id}/conversation

Example: http://{{server-url}}/api/v1/problem/3/conversation

You can create a conversation within a Problem ticket by calling the above endpoint with the problem ID.

You need the following key-values:

Header

Key	Description
Authorization	Bearer/API Key {access token obtained after authorization}

Body

// {
//   // Example 1: Create Note Conversation (Success)
//   {
//     "conversationType": "Note",
//     "details": "<p>This is an internal note about the request progress.</p>",
//     "subject": "Progress Update",
//     "conversationState": "published"
//   }

//  Example 2: Create Collaborate Conversation
//  {
//     "conversationType": "collaborate",
//     "details": "<p>This is an internal note about the request progress.</p>",
//     "subject": "Empty Details Test"
//   }
// }

note

To upload an attachment along with conversation, first upload the attachment using the Upload Attachment API and then use its response in the body of this API.

Example (Request & Response)

Request

curl --location 'http://172.16.11.148/api/v1/problem/3/conversation' \
--header 'Authorization: Bearer eyJraWQiOiJmbG90by1rZXktaWQiLCJhbGciOiJSUzI1NiJ9.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.rca4U4WWUXwrCW6zPbN4JIBoyTQPtJj0EloSdwNvobw2qEG9ScX2Qsuq8H9iEDJCus0m-2DgHZk8SgB4LWhuACoX_NHpODvBIaXntfnXfmtV5tvOrt01zJ9vBhQ9w8JHH6o_YkcoB4JsXB8lYRYCxmBXMV33msCIHkJICTUS_SR4jD2RvXnHESDDmOYH5IT0OQq18NWrEJRZi9SfykiUtkNfSneGYF-0y0H_zm0bo0kiHK6Mmz_aByvUkRzBtGSZrH22C4dZl9osn2vh0ELR32EDHuZy19i2T3cAEvtVP_Cr3Oq43UzA2RBkKKHDV2UucRofiDgw_w1vIb9rqGmRPA' \
--header 'Content-Type: application/json' \
--data '{
    "conversationType": "collaborate",
    "details": "This is an internal note about the firewall configuration.", 
    "subject": "Empty Details Test" 
} 
'

Response

{
    "id": 3,
    "conversationType": "collaborate",
    "details": "This is an internal note about the firewall configuration.",
    "createdByName": "jerry",
    "createdByEmail": "jerry@motadata.com",
    "createdTime": "Wed, Feb 11, 2026 11:42 am",
    "updatedTime": "Wed, Feb 11, 2026 11:42 am",
    "subject": "Empty Details Test",
    "conversationState": "published",
    "updatable": false,
    "deletable": true,
    "fileAttachments": []
}

The conversation will be created as shown below:

Example (Request & Response)​

Example (Request & Response)