PATCH Update a Conversation

URL: https://{{server-url}}/api//v1/change/{change_id}/conversation/{conversation_id}

Example: https://{{server-url}}/api//v1/change/1/conversation/3

You can update a note in the Change conversation by calling the above endpoint with the ticket ID and conversation id.

You need the following key-values:

Header

Key	Description
Authorization	Bearer/API Key {access token obtained after authorization}

Body

// Example 1: Create Note Conversation (Success) { "conversationType": "note", "details": "

Please take this request on priority.

", "subject": "Progress Update", "conversationState": "published" }

Example (Request & Response)

Request

curl --location --request PATCH 'https://172.16.11.160/api//v1/change/1/conversation/3' \
--header 'Authorization: Apikey cuhEo6Av4WD6sShZ%40oyNkwV7KPlzyNjGMfyzwJO88JSMA3tkyrSmpl60iJIayOHvAHA9n' \
--header 'Content-Type: application/json' \
--header 'Cookie: Path=/' \
--data '
    
    {
        "conversationType": "note",
        "details": "<p>Please take this request on priority.</p>",
        "subject": "Progress Update",
        "conversationState": "published"
    }

Response

{
    "id": 3,
    "conversationType": "note",
    "details": "<p>Please take this request on priority.</p>",
    "createdByName": "Adam",
    "createdByEmail": "adam@motadata.com",
    "createdTime": "Thu, Jul 17, 2025 03:24 pm",
    "updatedTime": "Thu, Jul 17, 2025 04:52 pm",
    "subject": "Progress Update",
    "conversationState": "published",
    "emailIds": [],
    "ccEmailIds": [],
    "updatable": true,
    "deletable": true,
    "fileAttachments": []
}