10.6.3. Response TemplateΒΆ
While handling Requests, Technicians have to do a lot of repetitive work. We have isolated two such work: asking Requestors and giving a Solution. You can now create templates to deliver canned response and solution to Requestors having similar problems. You can create n number of templates and access them directly from Ask Requestor and Solution input box in a Request.
To Create a Template:
Go to Admin (A Navigation Tab) >> Response Template (under Request Management).
![figure 1](../../_images/AD-RES-1.png)
The Response Templates page opens. Here you can view all your existing templates. Click on Create Response Template situated in the top right corner of the page.
A new page opens where you get the following fields:
![figure 2](../../_images/AD-RES-2.png)
![figure 3](../../_images/AD-RES-3.png)
Fill all necessary fields and click on Create. Your template is added to the Response Template page.
![figure 4](../../_images/AD-RES-4.png)
Using the templates
You can access the response templates while working on a Request. You can directly add a template while asking a Requestor and adding a solution.
![figure 5](../../_images/AD-RES-5.png)
![figure 6](../../_images/AD-RES-6.png)