10.6.3. Response TemplateΒΆ
While handling Requests, Technicians have to do a lot of repetitive work. We have isolated two such work: asking Requestors and giving a Solution. You can now create templates to deliver canned response and solution to Requestors having similar problems. You can create n number of templates and access them directly from Ask Requestor and Solution input box in a Request.
To Create a Template:
Go to Admin (A Navigation Tab) >> Response Template (under Request Management).
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The Response Templates page opens. Here you can view all your existing templates. Click on Create Response Template situated in the top right corner of the page.
A new page opens where you get the following fields:
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Fill all necessary fields and click on Create. Your template is added to the Response Template page.
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Using the templates
You can access the response templates while working on a Request. You can directly add a template while asking a Requestor and adding a solution.
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