POST Audit

URL: {server-url}/api/v1/request/{Request-Id}/audit/search/byqual

You can send the support portal audit trail of a request ticket by calling the above endpoint with the ticket ID.

note

• To get the audit, the "Allow Requester to access Audit Trail" parameter must be enabled from the Admin Support Portal Settings.
• Only those audit that are available to the Requester on the Support Portal will be displayed.

You need the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}

Example (Request & Response)

Request

curl --request GET \
--url 'http://172.16.11.148/api/v1/request/1/audit/search/byqual'

Response

{
    "id": 0,
    "auditString": "john has created Request with ID as INC-1, Subject as \"Email is not Working\", Source as Technician Portal, Status as Open, Urgency as Low, Priority as Low, Impact as Low, for Requester \"john\"",
    "auditDate": "Mon, Feb 19, 2024 06:35 pm"
}

Clicking on this URL you can then provide the feedback for Request.