GET a Request by Logon Name or Email Address

URL: http://{{server-url}}/api/v1/request/search/byRequester?requester={logon-name/email-address}

Example: http://{{server-url}}/api/v1/request/search/byRequester?requester=jerry@motadata.com

You can fetch the details of a request ticket by calling the above endpoint with the logon name or email address.

You need the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}

Example (Request & Response)

Request

curl --location 'http://172.16.11.160/api/v1/request/search/byRequester?requester=jerry%40motadata.com' \
--header 'Authorization: Apikey Pu%2FuABfvm1jV2B7R%40KfPtooI8HtJPzVRVQ%2FeFU%2Fhb4sRry2YbhGpIu7m9wXAWTxcouc1J'

Response

{
    "objectList": [
        {
            "id": 1,
            "name": "INC-1",
            "createdTime": 1754564344461,
            "updatedTime": 1754569595051,
            "assigneeEmail": "jerry@motadata.com",
            "statusName": "Resolved",
            "createdByName": "Jerry",
            "subject": "Internet is not Working",
            "requesterName": "Jerry",
            "fileAttachments": [],
            "requesterEmail": "jerry@motadata.com",
            "description": "Internet is not Working",
            "impactName": "Low",
            "priorityName": "Low",
            "urgencyName": "Low",
            "updatedByName": "Jerry",
            "resolutionTimeDuration": "01 h 27 min",
            "responseTime": "Thu, Aug 07, 2025 05:56 pm",
            "source": "Technician Portal",
            "spam": false,
            "supportLevel": "tier0",
            "resolvedTime": "Thu, Aug 07, 2025 05:56 pm"
        }
    ],
    "totalCount": 1
}

note

• The resolutionTimeDuration field is visible only after an SLA is applied and the request is closed.
• The responseTime field is visible only after a technician responds to the requester.