GET a Request by Logon Name or Email Address

URL: http://{{server-url}}/api/v1/request/search/byRequester?requester={logon-name/email-address}

You can fetch the details of a request ticket by calling the above endpoint with the logon name or email address.

You need the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}

Example (Request & Response)

Request

curl --location 'http://172.16.11.148/api/v1/request/search/byRequester?requester=jerry' \

Response

{
    "objectList": [
        {
            "id": 5,
            "name": "INC-5",
            "createdTime": 1709028918082,
            "updatedTime": 1709028918286,
            "requesterEmail": "jerry@motadata.com",
            "requesterName": "Jerry",
            "subject": "Laptop is not working",
            "description": "Laptop is not working",
            "impactName": "Low",
            "priorityName": "Low",
            "statusName": "Open",
            "urgencyName": "Low",
            "source": "Technician Portal",
            "spam": false,
            "supportLevel": "tier0"
        }
    ],
    "totalCount": 1
}