GET a Request

URL: {{server-url}}/api/v1/request/{{Request-Id}}

For example: http://{{server-url}}/api/v1/request/72

You can fetch the details of a request ticket by calling the above endpoint with the ticket ID.

You need the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}

Example (Request & Response)

Request

curl --location 'http://172.16.12.136/api/v1/request/72' \
--header 'Authorization: Bearer eyJraWQiOiJmbG90by1rZXktaWQiLCJhbGciOiJSUzI1NiJ9.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.jL3EzpQPFZJOdFoFP9DAerNwOAmCvAOwtYpls4qOX6tAoqPIDZvJP4pWmb9vpqAk2jObRkp0SxLb20H7bdPwDFiXSA7RGVnG6jIyoNoEf7raGRiyFOgMe1he86RvbbvDjLsMhXqGxJ3x2nRVLTC1WoaxwrS5A3llwHEqkRecHIa3hK5xkNkiQM8JfJyI7o0RXssd2yIZbNGlOp3Ptd_z0qWbX5ggEWGKpLK-JDNdX4MkXZnG-q7EqZ7ep7FKw5Jcgkw9xjYeKWlYsUd84Qf6goBjbIe378Qk2yW2H7hJpV9By49NeLupUqjOxXwwlwLFp5xBcj5xDdGi_c3Jyk0SeQ'

Response

{
    "id": 72,
    "name": "INC-72",
    "createdTime": 1773213222554,
    "updatedTime": 1773213325195,
    "customField": {
        "IP": "null",
        "test api 3": "",
        "Device Type": "null",
        "test api 2": "",
        "test api 1": "",
        "Locationed": "null"
    },
    "statusName": "Open",
    "createdByName": "jerry",
    "subject": "Internet is not working",
    "requesterName": "jerry",
    "fileAttachments": [],
    "requesterEmail": "jerry@motadata.com",
    "description": "",
    "tags": [],
    "impactName": "Low",
    "priorityName": "Low",
    "urgencyName": "Low",
    "updatedByName": "jerry",
    "solution": "Network Reset Restarted the user's network adapter and refreshed the IP configuration using: ipconfig /release\nipconfig /renew DNS Configuration Fix Updated DNS settings to use the organization's approved DNS servers. Router Reconnection Reconnected the LAN cable and verified link status. System Restart Restarted the user's workstation to apply the network configuration changes.",
    "solutionFileAttachments": [],
    "solutionUpdatedByName": "jerry",
    "solutionUpdatedTime": 1773213325195,
    "solutionUpdatedAt": "11/03/2026 12:45 pm",
    "createdTimeAt": "11/03/2026 12:43 pm",
    "updatedTimeAt": "11/03/2026 12:45 pm",
    "ccEmailSet": [],
    "source": "Technician Portal",
    "spam": false,
    "supportLevel": "tier0",
    "diagnosis": "Initial Connectivity Check Verified that the user is unable to access websites and internal applications. Attempted to ping external servers (for example, google.com) and received no response. Network Adapter Verification Checked the system network adapter status and confirmed it is enabled. No hardware issues detected with the network interface.",
    "diagnosisFileAttachments": [],
    "diagnosisUpdatedByName": "jerry",
    "diagnosisUpdatedTime": 1773213309202,
    "diagnosisUpdatedAt": "11/03/2026 12:45 pm"
}

note

• The resolutionTimeDuration field is visible only after an SLA is applied and the request is closed.
• The responseTime field is visible only after a technician responds to the requester.