GET a Request

URL: {{server-url}}/api/v1/request/{{Request-Id}}

For example: http://{{server-url}}/api/v1/request/72

You can fetch the details of a request ticket by calling the above endpoint with the ticket ID.

You need the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}

Example (Request & Response)

Request

curl --location 'http://172.16.15.185/api/v1/request/15' \
--header 'Authorization: Apikey wGjCygm6LvI7J1LT%40HHW%2Bs0ighXw7TeP5biyBL1uvBkzRnKMidKLUsz%2FIHEIn9w%3D%3D'

Response

{
    "id": 15,
    "name": "INC-15",
    "createdTime": 1784113862662,
    "updatedTime": 1784113864371,
    "customField": {},
    "statusName": "Open",
    "createdByName": "Rosy",
    "subject": "Internet is not Working",
    "requesterName": "Jerry",
    "fileAttachments": [],
    "requesterEmail": "jerry@motadata.com",
    "description": "",
    "tags": [],
    "impactName": "Low",
    "priorityName": "Low",
    "urgencyName": "Low",
    "updatedByName": "Rosy",
    "solutionFileAttachments": [],
    "solutionUpdatedTime": 0,
    "createdTimeAt": "15/07/2026 04:41 PM",
    "updatedTimeAt": "15/07/2026 04:41 PM",
    "ccEmailSet": [],
    "source": "Technician Portal",
    "spam": false,
    "supportLevel": "tier0",
    "diagnosisFileAttachments": [],
    "diagnosisUpdatedTime": 0
}

note

• The resolutionTimeDuration field is visible only after an SLA is applied and the request is closed.
• The responseTime field is visible only after a technician responds to the requester.