GET a Request

URL: {{server-url}}/api/v1/request/{{Request-Id}}

You can fetch the details of a request ticket by calling the above endpoint with the ticket ID.

You need the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}

Example (Request & Response)

Request

curl --location 'http://172.16.11.148/api/v1/request/1' \
--header 'Authorization: Bearer eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.eyJsb2dpbl9zc29faWQiOjAsInVzZXJfbmFtZSI6ImplcnJ5QG1vdGFkYXRhLmNvbSIsInNjb3BlIjpbIk5PLVNDT1BFIl0sImxvZ2luX3NvdXJjZSI6Im5vcm1hbF9sb2dpbiIsImV4cCI6MTczODgyMTEzMiwibG9naW5fbXNwX3BvcnRhbF9pZCI6MCwianRpIjoiZjIwMTgwOTEtNTE3MC00YmZjLWJiMzItZjU5ZTA2MmFhMjY3IiwiY2xpZW50X2lkIjoiZmxvdG8td2ViLWFwcCIsInRlbmFudElkZW50aWZpZXIiOiJhcG9sbyJ9.ZuGxPxuDOVsPmv-E1Z3dBf5mPxX_oHkQ48KdSFXv66apWOzHbLZIY03CmqE1GgW0meDeQZ9xjJdbGBwmVUrcmwwoUMu9v3EhZw30aAz76sUfByRNf5ox_CSfZRBlsbGadV1KB816r3jJPFDHmYLwPA91cBZuiPqg4P6z4yj104fy-1KnomTNLSjImnJRJZNmyQzcnPWAPe0dBGdyAL9Bbr7w5hnuHe8Npng_Sfi4s-wL-eazpnjrJ2RWi4SN-PUx9eEYBpdKi8x1Ijv5oD6KqeTw3XErH570m5KiFsG8KC48vBaSvRAjiopjA1qPN7t4u7co01G4cs7RzOYH1Hl-RA' \
--header 'Content-Type: application/json'

Response

{
    "id": 1,
    "name": "INC-1",
    "createdTime": 1738651784177,
    "updatedTime": 1738652188524,
    "requesterEmail": "jerry@motadata.com",
    "requesterName": "jerry",
    "ccEmailSet": [],
    "subject": "Email is not Working",
    "description": "Email is not Working",
    "categoryName": "Network",
    "locationName": "Asia",
    "impactName": "Low",
    "priorityName": "Low",
    "statusName": "Open",
    "urgencyName": "Low",
    "tags": [],
    "customField": {},
    "source": "Technician Portal",
    "fileAttachments": [],
    "spam": false,
    "supportLevel": "tier0",
    "technicianGroupName": "IT",
    "assigneeEmail": "adam@motadata.com",
    "createdByName": "jerry"
}