PATCH Update a Conversation

URL: https://{{server-url}}/api//v1/request/104/conversation/2

You can update a note in the Request or Service Request conversation by calling the above endpoint with the ticket ID and conversation id.

You need the following key-values:

Header

Key	Description
Authorization	Bearer/API Key {access token obtained after authorization}

Body

// Example 1: Create Note Conversation (Success) { "conversationType": "note", "details": "

Please take this request on priority.

", "subject": "Progress Update", "conversationState": "published" }

Example (Request & Response)

Request

curl --location --request PATCH 'https://172.16.11.160/api//v1/request/104/conversation/2' \
--header 'Authorization: Apikey cnvwSGGPRGPVXApR%40RxLdhBMktQ4RLjxhf36qzfwql3i3Ao7zPDaJKLF1Ty5ZT3aFi0Z%2B' \
--header 'Content-Type: application/json' \
--header 'Cookie: Path=/' \
--data '
    
    {
        "conversationType": "note",
        "details": "<p>Please take this request on priority.</p>",
        "subject": "Progress Update",
        "conversationState": "published"
    }

Response

{
    "id": 2,
    "conversationType": "note",
    "details": "<p>Please take this request on priority.</p>",
    "createdByName": "Heta",
    "createdByEmail": "heta.mehta@motadata.com",
    "createdTime": "Wed, Jul 16, 2025 04:33 pm",
    "updatedTime": "Wed, Jul 16, 2025 06:30 pm",
    "subject": "[INC-104]: Email Server is Down",
    "conversationState": "published",
    "emailIds": [],
    "ccEmailIds": [],
    "updatable": true,
    "deletable": true,
    "fileAttachments": []
}