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GET a Conversation

URL: https://{{server-url}}/api//v1/request/104/conversation/1

You can fetch the details of a conversation within a Request or Service Request by calling the above endpoint with the ticket ID.

You need the following key-values:

Header

KeyDescription
AuthorizationBearer/API Key {access token obtained after authorization}

Example (Request & Response)​

Request

curl --location 'https://172.16.11.160/api//v1/request/104/conversation/1' \
--header 'Authorization: Apikey cnvwSGGPRGPVXApR%40RxLdhBMktQ4RLjxhf36qzfwql3i3Ao7zPDaJKLF1Ty5ZT3aFi0Z%2B' \
--header 'Cookie: Path=/'

Response

{
    "id": 1,
    "conversationType": "technician_to_requester",
    "details": "<p>Request is in progress.</p>",
    "createdByName": "Heta",
    "createdByEmail": "heta.mehta@motadata.com",
    "createdTime": "Wed, Jul 16, 2025 04:30 pm",
    "updatedTime": "Wed, Jul 16, 2025 04:30 pm",
    "subject": "[INC-104]: Email Server is Down",
    "conversationState": "published",
    "emailIds": [
        "adam@motadata.com"
    ],
    "ccEmailIds": [],
    "updatable": false,
    "deletable": true,
    "fileAttachments": []
}