PATCH Update Problem

URL: {{server-url}}/api/v1/problem/{{problem-Id}}

Example: {{server-url}}/api/v1/problem/1

You can update the details of an existing problem ticket by calling the above endpoint with the problem ID. You have to pass the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}
Content-Type	application/json

Body

Key	Value Type	Description
requesterEmail*	String	Email address of the user registered for the client.
subject*	String	Subject of the problem.
description	String	Description about the problem.
impactName	String	Describes the effect of the Problem. Possible values are: Low, On User , On department, Or On Business.
priorityName	String	Shows the importance of the Problem. Possible values are: Low, Medium, High, or Urgent.
urgencyName	String	Marks the Problem as urgent. Possible values are: Low, Medium, High, or Urgent.
category	String	Category name assigned to the problem.
technicianGroup	String	Name of the technician group.
assignee	String	Name of the Assignee (email address).
department	String	Department associated with the problem.
location	String	Name of the Location where the problem occurred. Note that Location Must Exist with same name.
symptomps	String	Description of the symptoms of the problem.
natureOfProblem*	String	Describes the nature of the problem. Possible values are: Reactive, Proactive.
knownError*	Boolean	Indicates if the problem is a known error.
statusName	String	Current status of the problem.
tags	String Array	These are additional identifiers attached to a ticket. Its a list that can contain n number of STRINGS.
rootCause	String	Description of the root cause of the problem.
dueBy*	String	Set the due date for the problem (e.g., "DD-MM-YYYY HH:MM").
fileAttachments	Object Array	Reference File Name of attachments for a Problem. For example:[ { “refFileName” : “abc”, “realName” : “xyz.pdf” } ]

Example (Request & Response)

Request

curl --location --request PATCH 'http://172.16.11.148/api/v1/problem/1' \
--header 'Authorization: Bearer eyJraWQiOiJmbG90by1rZXktaWQiLCJhbGciOiJSUzI1NiJ9.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.rca4U4WWUXwrCW6zPbN4JIBoyTQPtJj0EloSdwNvobw2qEG9ScX2Qsuq8H9iEDJCus0m-2DgHZk8SgB4LWhuACoX_NHpODvBIaXntfnXfmtV5tvOrt01zJ9vBhQ9w8JHH6o_YkcoB4JsXB8lYRYCxmBXMV33msCIHkJICTUS_SR4jD2RvXnHESDDmOYH5IT0OQq18NWrEJRZi9SfykiUtkNfSneGYF-0y0H_zm0bo0kiHK6Mmz_aByvUkRzBtGSZrH22C4dZl9osn2vh0ELR32EDHuZy19i2T3cAEvtVP_Cr3Oq43UzA2RBkKKHDV2UucRofiDgw_w1vIb9rqGmRPA' \
--header 'Content-Type: application/json' \
--data-raw '{
    "urgencytName": "Medium",
    "priorityName": "Low",
    "category": "General",
    "technicianGroup": "IT Support Group",
    "assignee": "jerry@motadata.com",
    "department": "IT",
    "location": "Asia",
    "symptomps": "<p>Fluctuating Internet connection.</p>",
    "dueBy": "03-03-2026 06:00",
    "fileAttachments": [
        {
            "refFileName": "156b087f-a81a-4b30-af12-82a1c7314311",
            "realName": "Troubleshooting Steps.pdf"
        }
    ]
}'

Response

{
    "id": 1,
    "name": "PBM-1",
    "createdTime": 1770721275816,
    "updatedTime": 1770724551976,
    "customField": {},
    "statusName": "Open",
    "createdByName": "jerry",
    "subject": "Internet Connectivity Issue",
    "requesterName": "jerry",
    "fileAttachments": [
        {
            "refFileName": "156b087f-a81a-4b30-af12-82a1c7314311",
            "realName": "Troubleshooting Steps.pdf"
        }
    ],
    "requesterEmail": "jerry@motadata.com",
    "description": "",
    "tags": [
        "connectivity",
        "internet"
    ],
    "impactName": "Low",
    "priorityName": "Low",
    "urgencyName": "Low",
    "updatedByName": "jerry",
    "solutionFileAttachments": [],
    "solutionUpdatedByName": "jerry",
    "solutionUpdatedTime": 1770724211002,
    "formatedSolutionUpdatedTime": "10/02/2026 04:31 pm",
    "formatedCreatedTime": "10/02/2026 04:31 pm",
    "formatedUpdatedTime": "10/02/2026 05:25 pm",
    "natureOfProblem": "proactive",
    "knownError": false,
    "dueBy": "03/03/2026 06:00 pm",
    "ccEmailSet": [],
    "problemAge": "54 min 36 sec ",
    "impactFileAttachments": [],
    "rootCause": "<p>Cable was disconnected.</p>",
    "rootCauseFileAttachments": [],
    "symptompsFileAttachments": [],
    "workaround": "<p>Reset the router.</p>",
    "workaroundFileAttachments": []
}