POST Create Problem

URL: http://{{server-url}}/api/v1/problem

Example: http://{{server-url}}/api/v1/problem

In order to create a new problem, you have to call the above endpoint with the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}
Content-Type	application/json

Body

You would be sending a JSON problem request that will create a ticket and populate its details. Some of the key-value pairs are compulsory, notice the description of each.

note

Keys with asterisk are mandatory.

Key	Value Type	Description
requesterEmail*	String	Email address of the user registered for the client.
subject*	String	Subject of the problem.
description	String	Description about the problem.
impactName	String	Describes the effect of the Problem. Possible values are: Low, On User , On department, Or On Business.
priorityName	String	Shows the importance of the Problem. Possible values are: Low, Medium, High, or Urgent.
urgencyName	String	Marks the Problem as urgent. Possible values are: Low, Medium, High, or Urgent.
category	String	Category name assigned to the problem.
technicianGroup	String	Name of the technician group.
assignee	String	Name of the Assignee (email address).
department	String	Department associated with the problem.
location	String	Name of the Location where the problem occurred. Note that Location Must Exist with same name.
symptomps	String	Description of the symptoms of the problem.
natureOfProblem*	String	Describes the nature of the problem. Possible values are: Reactive, Proactive.
knownError*	Boolean	Indicates if the problem is a known error.
statusName	String	Current status of the problem.
tags	String Array	These are additional identifiers attached to a ticket. Its a list that can contain n number of STRINGS.
rootCause	String	Description of the root cause of the problem.
dueBy*	String	Set the due date for the problem (e.g., "DD-MM-YYYY HH:MM").
fileAttachments	Object Array	Reference File Name of attachments for a Problem. If you are uploading the file for the first time, you need to call the POST Upload an Attachment API to get the reference file name and then use it here. For example:[ { “refFileName” : “abc”, “realName” : “xyz.pdf” } ]

Example (Request & Response)

Request

curl --location 'http://172.16.11.148/api/v1/problem' \
--header 'Authorization: Bearer eyJraWQiOiJmbG90by1rZXktaWQiLCJhbGciOiJSUzI1NiJ9.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.rca4U4WWUXwrCW6zPbN4JIBoyTQPtJj0EloSdwNvobw2qEG9ScX2Qsuq8H9iEDJCus0m-2DgHZk8SgB4LWhuACoX_NHpODvBIaXntfnXfmtV5tvOrt01zJ9vBhQ9w8JHH6o_YkcoB4JsXB8lYRYCxmBXMV33msCIHkJICTUS_SR4jD2RvXnHESDDmOYH5IT0OQq18NWrEJRZi9SfykiUtkNfSneGYF-0y0H_zm0bo0kiHK6Mmz_aByvUkRzBtGSZrH22C4dZl9osn2vh0ELR32EDHuZy19i2T3cAEvtVP_Cr3Oq43UzA2RBkKKHDV2UucRofiDgw_w1vIb9rqGmRPA' \
--header 'Content-Type: application/json' \
--data-raw '{
    "subject": "Firewall Configuration Issue",
    "description": "There is a misconfiguration due to which cannot access certain websites.",
    "impactName": "Low",
    "priorityName": "Low",
    "urgencyName": "Low",
    "natureOfProblem": "proactive",
    "knownError": false,
    "statusName": "Open",
    "tags": [
        "Firewall",
        "Configuration"
    ],
    "requesterEmail": "jerry@motadata.com",
    "rootCause": "<p>Issue in configuration.</p>",
    "dueBy": "03-03-2027 06:00"
}'

Response

{
    "id": 5,
    "name": "PBM-5",
    "createdTime": 1770723517325,
    "updatedTime": 1770723517346,
    "customField": {},
    "statusName": "Open",
    "createdByName": "jerry",
    "subject": "Firewall Configuration Issue",
    "requesterName": "jerry",
    "fileAttachments": [],
    "requesterEmail": "jerry@motadata.com",
    "description": "There is a misconfiguration due to which cannot access certain websites.",
    "tags": [
        "Configuration",
        "Firewall"
    ],
    "impactName": "Low",
    "priorityName": "Low",
    "urgencyName": "Low",
    "updatedByName": "jerry",
    "solutionFileAttachments": [],
    "solutionUpdatedByName": "jerry",
    "solutionUpdatedTime": 1770723517449,
    "formatedSolutionUpdatedTime": "10/02/2026 05:08 pm",
    "formatedCreatedTime": "10/02/2026 05:08 pm",
    "formatedUpdatedTime": "10/02/2026 05:08 pm",
    "natureOfProblem": "proactive",
    "knownError": false,
    "dueBy": "03/03/2026 06:00 pm",
    "problemAge": "",
    "impactFileAttachments": [],
    "rootCause": "<p>Issue in configuration.</p>",
    "rootCauseFileAttachments": [],
    "symptompsFileAttachments": [],
    "workaroundFileAttachments": []
}