GET Problem

URL: http://{{server-url}}/api/v1/problem/{problem-id}

Example: http://{{server-url}}/api/v1/problem/1

You can fetch the details of a problem ticket by calling the above endpoint with the problem ID.

You need the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}
Content-Type	application/json

Example (Request & Response)

Request

curl --location 'http://172.16.11.148/api/v1/problem/1' \
--header 'Authorization: Bearer eyJraWQiOiJmbG90by1rZXktaWQiLCJhbGciOiJSUzI1NiJ9.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.rca4U4WWUXwrCW6zPbN4JIBoyTQPtJj0EloSdwNvobw2qEG9ScX2Qsuq8H9iEDJCus0m-2DgHZk8SgB4LWhuACoX_NHpODvBIaXntfnXfmtV5tvOrt01zJ9vBhQ9w8JHH6o_YkcoB4JsXB8lYRYCxmBXMV33msCIHkJICTUS_SR4jD2RvXnHESDDmOYH5IT0OQq18NWrEJRZi9SfykiUtkNfSneGYF-0y0H_zm0bo0kiHK6Mmz_aByvUkRzBtGSZrH22C4dZl9osn2vh0ELR32EDHuZy19i2T3cAEvtVP_Cr3Oq43UzA2RBkKKHDV2UucRofiDgw_w1vIb9rqGmRPA' \
--header 'Content-Type: application/json' \
--data ''

Response

{
    "id": 1,
    "name": "PBM-1",
    "createdTime": 1770721275816,
    "updatedTime": 1770721275932,
    "customField": {},
    "statusName": "Open",
    "createdByName": "jerry",
    "subject": "Internet Connectivity Issue",
    "requesterName": "jerry",
    "fileAttachments": [],
    "requesterEmail": "jerry@motadata.com",
    "description": "",
    "tags": [],
    "impactName": "Low",
    "priorityName": "Low",
    "urgencyName": "Low",
    "updatedByName": "jerry",
    "solutionFileAttachments": [],
    "solutionUpdatedByName": "jerry",
    "solutionUpdatedTime": 1770721275959,
    "formatedSolutionUpdatedTime": "10/02/2026 04:31 pm",
    "formatedCreatedTime": "10/02/2026 04:31 pm",
    "formatedUpdatedTime": "10/02/2026 04:31 pm",
    "natureOfProblem": "proactive",
    "knownError": false,
    "dueBy": "03/03/2026 06:00 pm",
    "ccEmailSet": [],
    "problemAge": "36 sec ",
    "impactFileAttachments": [],
    "rootCauseFileAttachments": [],
    "symptompsFileAttachments": [],
    "workaroundFileAttachments": []
}