Problem management

The Problem management group has the options that are specific to customize the problem module. It has the following features:

• Problem Form: Customize the problem form to add and manage fields.
• Problem Category: Manage the categories of the problems for better classification.
• Problem Status: Manage the values of the status dropdown in the problem management.
• Problem Templates: Manage the standard problems by defining the pre-defined templates for quick access.
• Problem Custom Rules: Manage the custom rules for problem processing that complies with your organization policies.