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Version: 8.4

Notifications

You can send custom email messages to single and a group of people (stakeholders). This helps them to understand the progress and blockers in the resolution process. The Notifications tab displays a list of sent emails (1) and allows you to send new emails using the Send Email button (2) as shown below.

note

This tab can be disabled using the Change Form Rule. If disabled, you only view the notification already sent and not create. The option to send a notification via Email will be hidden.

Notifications Tab

To send an email,

  1. Click the Send Email button. A popup appears.

Send Email Popup

  1. Enter the below details:
Parameter                 Description
Send Email ToAdd the email addresses of the recipients.
Send Email to Technician GroupSelect the technician groups who should receive this email.
Send Email to Requester GroupSelect the requester groups who should receive this email.
SubjectDisplays the subject of the ticket by default. You can change and add your own subject.
Email ContentType the email body content.
Attach FilesAttach the files of the email.
  1. Once done, click Send to send the email.