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Version: 8.4

Windows Agent Installation Guide

Describes Installation Steps for Motadata Windows Agent.

System Requirements​

  • Windows 8 and above versions
  • OS – Windows (32 & 64 bit)
  • .NET version 4 and above
  • Microsoft Visual C++ 2015 and above

Prerequisites​

Fulfill the below prerequisites in case of the remote agent bulk installation being performed either by using GPO or utility.

  • File sharing should be allowed.
  • UAC (User Access Control) should be allowed in the Registry Editor from the path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\LocalAccountTokenFilterPolicy.
  • Add a folder (C:\Windows) in the Exclusions section under Virus and Threat Protection Settings.
  • If Firewall is on, allow the below Inbound Rules:
    • Windows Management Instrumentation (DCOM-In) (Private, Public)
    • Windows Management Instrumentation (DCOM-In) (Domain)
    • Windows Management Instrumentation (WMI-In) (Private, Public)
    • Windows Management Instrumentation (WMI-In) (Domain)
    • Remote Service Management (NP-In) (Private, Public)
    • Remote Service Management (NP-In) (Domain)
note

If the agent does not get installed after fulfilling the above prerequisites, reboot the machine, and try again to install the agent.

Windows(32 bit): Click Here

Windows(64 bit): Click Here

Installation in Windows​

  1. Download the latest msi file from the given link.
  2. Run the msi file with administrator rights.
  3. The User Access Control popup will appear. Click Yes and continue with the installation.
  4. Follow the wizards as below mentioned screenshots:

a. Click Next.

Wizard

b. Click Next.

Wizard

c. It will ask for URL and Port. Select a Protocol based on what the URL supports. If there’s no Port, then leave it blank. You can get the activation code from Motadata ITSM tool in Admin > Organization > Account > License Details tab.

URL and Port

d. Click Install and finish the installation process.

Installation

Finish

  • After the completion of installation, it will appear in the apps or Programs and Features Window as shown below:

Applications