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Knowledge Base

📄️ Discover Windows Machine from SNMP

SNMP (Simple Network Management Protocol) is an internet protocol used in network management systems to monitor network-attached devices such as computers, servers, routers, switches, gateways, wireless access points, VoIP phones, etc. for conditions that warrant administrative attention. SNMP provides management data in the form of variables on the managed systems, which describe the system configuration parameter or current status value. These variables can then be read and queried (or sometimes set or written) by managing applications. Windows system running XP, Vista or 2003 does not turn on SNMP service by default, thus users need to manually install and enable SNMP service.

📄️ How to Integrate NMS with ServiceOps?

ServiceOps supports integration with a monitoring tool like Network Monitoring System (NMS). Using this, tickets of the alerts generated in NMS can be automatically created in ServiceOps. Then, NMS communicates with ServiceOps to send the Alert status, update the alert status, and show the ticket information from the tool on the NMS screen. Thus, whenever an alert will generate for some devices in NMS, a ticket will get created in ServiceOps for the same. Once created, a technician will be assigned to analyze and resolve the ticket. The entire communication between ServiceOps and NMS is based on Rest API. You can view the communication through the below figure.