PATCH Update a Service Request

URL: {{server-url}}/api/v1/request/{{service-request-Id}}

You can update the details of an existing service request ticket by calling the above endpoint with the service request ID. You have to pass the following key-values:

Header

Key	Description
Authorization	Bearer/API Key {access token obtained after authorization}
Content-Type	application/json

Body

Key	Value Type	Description
requester*	String	Requester name.
serviceName*	String	Name of the service.
serviceCategoryName*	String	Name of the service category.
impactName	String	Describes the effect of the Request. Possible values are: Low, On User , On department, Or On Business.
priorityName	String	Shows the importance of the Request. Possible values are: Low, Medium, High, or Urgent.
urgencyName	String	Marks the request as urgent. Possible values are: Low, Medium, High, or Urgent.
departmentName	String	Additional information about the ticket.
locationName	String	Name of the Location where the service request took place. Note that Location Must Exist with same name.
vendorName	String	Additional information about the ticket.
customField	MAP:{key: STRING, value: OBJECT}	This key is related to custom fields. Example “customField”: {“New Dropdown”: “1”, “New Number”: 110.1,”New Text Area”: “a11”, “New Text Input”: “111”}

Example (Request & Response)

Request

curl --location --request PATCH 'http://172.16.12.173/api/v1/request/11' \
--header 'Authorization: Apikey cuiCoIvEWMwiAa4T%40D1F5M7cRAQnXW0Wmn4D3HrdQuMYqGcVSH5oWNH4V4%2F11R%2BgTM8J2KiLNdw%3D%3D' \
--header 'Content-Type: application/json' \
--data '{
    "customField": {
        "Source File Path": "pep by postman",
        "Destination File Path": "add your comment",
        "File Restore Initiation Date": 1744020668073,
        "New Datetime": 1744024937023,
        "New Text Input": "File Restore",
        "New Multi-Select Dropdown": [
            "W2",
            "W5"
        ]
    },
    "statusName": "Pending",
    "subject": "File Restoration Request",
    "description": "For restoring file with its original version saved on a backup server",
    "impactName": "On Business",
    "priorityName": "High",
    "urgencyName": "Urgent",
    "supportLevel": "tier3"
}'

Response

{
    "id": 11,
    "name": "SR-7",
    "createdTime": 1745230723733,
    "updatedTime": 1745497674442,
    "customField": {
        "Laptop Specifications": ""
    },
    "statusName": "Pending",
    "createdByName": "adam",
    "subject": "File Restoration Request",
    "requesterName": "adam",
    "fileAttachments": [],
    "requesterEmail": "adam@motadata.com",
    "description": "For restoring file with its original version saved on a backup server",
    "tags": [],
    "impactName": "On Business",
    "priorityName": "High",
    "urgencyName": "Urgent",
    "updatedByName": "adam",
    "ccEmailSet": [],
    "source": "Technician Portal",
    "spam": false,
    "supportLevel": "tier3"
}