GET a Request

URL: {{server-url}}/api/v1/request/{{Service-Request-Id}}

Example: http://{{server-url}}/api/request/11

You can fetch the details of a service request ticket by calling the above endpoint with the ticket ID.

You need the following key-values:

Header

Key	Description
Authorization	Bearer/API Key {access token obtained after authorization}

Example (Request & Response)

Request

curl --location 'http://172.16.12.173/api/request/11' \
--header 'Authorization: Bearer eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.eyJsb2dpbl9zc29faWQiOjAsInVzZXJfbmFtZSI6InV1aWQzNi03YzFkY2QzNC0yN2JlLTRjOWUtOWZhNy1mNjhjNzU0NWNjZWMiLCJzY29wZSI6WyJOTy1TQ09QRSJdLCJsb2dpbl9zb3VyY2UiOiJub3JtYWxfbG9naW4iLCJleHAiOjE3NDUzOTY2NTcsImxvZ2luX21zcF9wb3J0YWxfaWQiOjAsImp0aSI6IjhhNDg5MGZmLTJhYjUtNDcyOS1iZjJiLTY5NTk2OWU5ZGExMyIsImNsaWVudF9pZCI6ImZsb3RvLXdlYi1hcHAiLCJ0ZW5hbnRJZGVudGlmaWVyIjoiYXBvbG8ifQ.ceem-25Dntw-ab6RMWdKqhN2rpjLD9KBWyqbuZvL3lcy0cXPg9X8Be5C8_M7VTjwTsOOCdsmRR-ZLiwYtSP3yadOERhUeEMPcCK7E7RNYFM2Mw-TdIdn8noUwDjRTPl27Bq2yTfxM03FGXBgIuFhfpJ3bpuGBFKVp7BTA0fGy9Ac2mhnaBySn0RkIU_pvQNtOpikPD1e98hHcp8T9HIwBqAeWhbz6eCQuU7atnffNuQtB9xf8cJS8fXJ11YZq9HoiuWHDUSOrqfWUVnPHIkYxrVjRCmRLgiWGqc2sFpS2Y7dmzUmqeQG6tgaud5ukPzcgCHkcCS3t1-MW3mY5rYdtw'

Response

{
    "id": 11,
    "updatedById": 1,
    "updatedTime": 1745230723827,
    "updatedByName": "adam",
    "createdById": 1,
    "createdTime": 1745230723733,
    "removed": false,
    "inActive": false,
    "updatebleOob": true,
    "deleteableOob": true,
    "companyId": 0,
    "categoryId": 0,
    "subject": "Request for New Laptop",
    "description": "Request for New Laptop",
    "requesterId": 1,
    "requester": "adam@motadata.com",
    "requesterName": "adam",
    "impactId": 1,
    "priorityId": 1,
    "urgencyId": 1,
    "technicianId": 0,
    "groupId": 0,
    "statusId": 9,
    "locationId": 0,
    "templateId": 0,
    "lastViolationTime": 0,
    "lastOlaViolationTime": 0,
    "dueBy": 1746016200000,
    "lastOpenedTime": 1745230723723,
    "lastResolvedTime": 0,
    "firstResponseTime": 0,
    "lastClosedTime": 0,
    "totalSlaPauseTime": 0,
    "supportLevel": "tier0",
    "reopened": 0,
    "slaViolated": false,
    "ccEmailSet": [],
    "tags": [],
    "fileAttachments": [],
    "departmentId": 0,
    "fieldValueDetails": {
        "81": ""
    },
    "violatedSlaId": 4,
    "oldDueBy": 1746016200000,
    "oldResponseDue": 1745843400000,
    "responseDue": 1745843400000,
    "responseEscalationTime": -1,
    "resolutionEscalationTime": -1,
    "statusChangedTime": 0,
    "responseDueViolated": false,
    "totalResolutionTime": 0,
    "olaDueBy": 0,
    "oldOlaDueBy": 0,
    "olaViolated": false,
    "olaEscalationTime": -1,
    "ucDueBy": -1745230723721,
    "oldUcDueBy": 0,
    "ucViolated": false,
    "lastUcViolationTime": 0,
    "ucEscalationTime": 0,
    "violatedUcId": 0,
    "totalUcOnHoldDuration": 0,
    "totalUcWorkingTime": 0,
    "totalUcPauseTime": 0,
    "totalUcResolutionTime": 0,
    "vendorId": 0,
    "transitionModelId": 0,
    "dueTimeUpdatedManuallyBySystem": false,
    "approvalStatusUpdatedBy": 0,
    "migrated": false,
    "lastApprovedDate": 0,
    "spam": false,
    "hasSecondaryTickets": false,
    "serviceCatalogId": 3,
    "vipRequest": false,
    "purchaseRequest": false,
    "sourceId": 3,
    "requestType": "service_request",
    "emailReadConfigId": 0,
    "isIdentifiedAsProblem": false,
    "feedbackRating": 0,
    "showIntegrationTab": false,
    "apiSuccess": false,
    "suggestedCategoryId": 0,
    "suggestedGroupId": 0,
    "resolvedBy": 0,
    "closedBy": 0,
    "mergedRequest": false,
    "parentRequestId": 0,
    "messengerConfigId": 0,
    "identifiedAsProblem": false,
    "name": "SR-7"
}