GET a Request

URL: {{server-url}}/api/v1/request/{{Service-Request-Id}}

Example: http://{{server-url}}/api/request/11

You can fetch the details of a service request ticket by calling the above endpoint with the ticket ID.

You need the following key-values:

Header

Key	Description
Authorization	Bearer/API Key {access token obtained after authorization}

Example (Request & Response)

Request

curl --location 'http://172.16.15.185/api/v1/request/7' \
--header 'Authorization: Apikey wGjCygm6LvI7J1LT%40HHW%2Bs0ighXw7TeP5biyBL1uvBkzRnKMidKLUsz%2FIHEIn9w%3D%3D'

Response

{
    "id": 7,
    "name": "SR-7",
    "createdTime": 1783505671499,
    "updatedTime": 1784091749675,
    "departmentName": "HR",
    "customField": {
        "Employee Name": "jdf",
        "Date Of Joining": 1783449000000,
        "Supporting Documents": [
            {
                "refFileName": "614aa1d9-9fbc-4f45-ab82-fead5cafc689",
                "realName": "Enterprise_CMDB_Masterclass_Handbook.docx"
            }
        ],
        "Job Title": "QA Engineer",
        "Employee Type": "Permanent"
    },
    "statusName": "Open",
    "createdByName": "RW",
    "subject": "Employee On-boarding",
    "requesterName": "RW",
    "fileAttachments": [],
    "requesterEmail": "RW",
    "description": "Employee On-boarding",
    "tags": [],
    "impactName": "Low",
    "priorityName": "Low",
    "urgencyName": "Low",
    "updatedByName": "Rosy",
    "solutionFileAttachments": [],
    "solutionUpdatedTime": 0,
    "createdTimeAt": "08/07/2026 03:44 PM",
    "updatedTimeAt": "15/07/2026 10:32 AM",
    "ccEmailSet": [],
    "source": "Technician Portal",
    "spam": false,
    "supportLevel": "tier0",
    "diagnosisFileAttachments": [],
    "diagnosisUpdatedTime": 0
}