GET Change

URL: {{server-url}}/api/v1/change/{{Change-Id}}

Example: http://{{server-url}}/api/v1/change/2

You can fetch the details of a change ticket by calling the above endpoint with the ticket ID.

You need the following key-values:

Header

Key	Description
Authorization	Bearer {access token obtained after authorization}

Example (Request & Response)

Request

curl --location 'http://172.16.11.160/api/v1/change/2' \
--header 'Authorization: Apikey Pu%2FuABfvm1jV2B7R%40KfPtooI8HtJPzVRVQ%2FeFU%2Fhb4sRry2YbhGpIu7m9wXAWTxcouc1J' \
--header 'Content-type: application/json'

Response

{
    "id": 2,
    "name": "CHG-2",
    "createdTime": 1754571704922,
    "updatedTime": 1754571747776,
    "assigneeEmail": "jerry@motadata.com",
    "customField": {},
    "statusName": "Closed",
    "createdByName": "Jerry",
    "subject": "Need to Change the RAM",
    "requesterName": "Jerry",
    "fileAttachments": [],
    "requesterEmail": "jerry@motadata.com",
    "description": "Need to Change the RAM",
    "tags": [],
    "impactName": "On Users",
    "priorityName": "Low",
    "urgencyName": "Low",
    "updatedByName": "Jerry",
    "resolutionTimeDuration": "42 sec",
    "riskType": "Low",
    "startDate": 1754571660000,
    "endDate": 1755176460000,
    "approvalStatus": "pre_approved"
}

note

The "resolutionTimeDuration" field becomes visible only after an SLA is applied and the Change Request is closed.