Server Installation

This section describes the prerequisites you must fulfill and the steps to install the Motadata Service Desk server on your system.

Prerequisites

1. python3-pip should be installed
2. python3 -m pip impacket should be installed
3. apt install msitools
4. python3 -m pip install smbprotocol
5. python3 -m pip install pyreadline

note

• You can also install the above prerequisites using a script.
• Check whether impacket is available in the Main Server. You can verify the packet from this location “/opt/flotomate/main-server/config/”.

Server Installation

Once the prerequisites are fulfilled, you can install the server via Build Installer or ISO Link:

via Ubuntu Build

via RHEL Build

via ISO Link

Ports

Port serves as an interface between different servers. When setting up our product, opening the right ports is vital for proper functioning of ServiceOps solution. Following are the ports for all the services in Motadata ServiceOps:

Service Name	Source	Destination	Port Number	Description
HTTP/HTTPS	Motadata ServiceOps Server	End User	80/443	HTTP typically uses port 80, while HTTPS uses port 443 for secure communication between servers and end users.
DNS	Motadata ServiceOps Server	Firewall, Router	53	Used for Domain Name System (DNS) resolution to translate domain names to IP addresses.
SSH	Motadata ServiceOps Server	Linux Environment	22	Used for Secure Shell (SSH) remote access to servers for administration and management purposes.
SNMP	Motadata ServiceOps Server	SNMP Device	161	Simple Network Management Protocol (SNMP) port used for logging and management information with remote monitoring applications.
WMI	Motadata ServiceOps Server	Windows Device	135 & 445, 5000 – 6000 (TCP), 49152 – 65535	Windows Management Instrumentation (WMI) ports used for remote management and monitoring in Windows environments. These are the dynamic ports used by WMI.
ZMQ	Motadata ServiceOps Server	ZMQ	9449	Utilized for ZeroMQ connections between applications for message passing and data transmission.
Main Server, Analytics Server	Motadata ServiceOps Server	Analytics Server	8080-8082	Main-Server, Analytics-Server
Plugin Server	Motadata ServiceOps Server	Plugin Server Server	5050	This port is used for the Plugin Server.
RDP-Client	Motadata ServiceOps Server	VNC RDP Server	7070	Remote Desktop Protocol (RDP) client port.
RDP-Server	Motadata ServiceOps Server	VNC RDP Client	5900	Remote Desktop Protocol (RDP) server port (VNC Client).
SMTP	Motadata ServiceOps Server	Gmail, Outlook, Exchange Server, Email Server	25/465/587 (could be any one)	Simple Mail Transfer Protocol (SMTP) port used for email communication.
POP3	Motadata ServiceOps Server	Gmail, Outlook, Exchange Server, Email Server	995/110 (based on default setup)	Post Office Protocol version 3 (POP3) ports for retrieving email.
IMAP	Motadata ServiceOps Server	Gmail, Outlook, Exchange Server, Email Server	993/143 (based on default setup)	Internet Message Access Protocol (IMAP) ports for accessing email.
ARP	Motadata ServiceOps Server	Firewall, Router	219	Address Resolution Protocol (ARP) port for mapping IP addresses to MAC addresses.
TCP	Motadata ServiceOps Server	LAN Network	Random ports (TCP)	General Transmission Control Protocol (TCP) ports for various applications.
LDAP	Motadata ServiceOps Server	Microsoft AD Server	389	Lightweight Directory Access Protocol (LDAP) port for accessing directory services.
LDAPS	Motadata ServiceOps Server	Microsoft AD Server	636	These connections allow users to access network devices as well as organizational data.
Remote Port Number	Motadata ServiceOps Server	Remotely RDP Server	8088/8089	Remote port numbers with unspecified purposes, often used for custom or specific applications requiring network connectivity.
VNC RDP middleware server	Motadata ServiceOps Server	VNC RDP Client	5900/5901	Ports used by Virtual Network Computing (VNC) for remote desktop protocol (RDP) middleware server connections.