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Version: 8.5.X

Server Installation

This section describes the prerequisites you must fulfill and the steps to install the Motadata Service Desk server on your system.

Prerequisites​

  1. python3-pip should be installed
  2. python3 -m pip impacket should be installed
  3. apt install msitools
  4. python3 -m pip install smbprotocol
  5. python3 -m pip install pyreadline
note
  • You can also install the above prerequisites using a script.
  • Check whether impacket is available in the Main Server. You can verify the packet from this location “/opt/flotomate/main-server/config/”.

Server Installation​

Once the prerequisites are fulfilled, you can install the server via Build Installer or ISO Link:

via Ubuntu Build

via RHEL Build

via ISO Link

Ports​

Port serves as an interface between different servers. When setting up our product, opening the right ports is vital for proper functioning of ServiceOps solution. Following are the ports for all the services in Motadata ServiceOps:

Service NameSourceDestinationPort NumberDescription
HTTP/HTTPSMotadata ServiceOps ServerEnd User80/443HTTP typically uses port 80, while HTTPS uses port 443 for secure communication between servers and end users.
DNSMotadata ServiceOps ServerFirewall, Router53Used for Domain Name System (DNS) resolution to translate domain names to IP addresses.
SSHMotadata ServiceOps ServerLinux Environment22Used for Secure Shell (SSH) remote access to servers for administration and management purposes.
SNMPMotadata ServiceOps ServerSNMP Device161Simple Network Management Protocol (SNMP) port used for logging and management information with remote monitoring applications.
WMIMotadata ServiceOps ServerWindows Device135 & 445, 5000 – 6000 (TCP), 49152 – 65535Windows Management Instrumentation (WMI) ports used for remote management and monitoring in Windows environments. These are the dynamic ports used by WMI.
ZMQMotadata ServiceOps ServerZMQ9449Utilized for ZeroMQ connections between applications for message passing and data transmission.
Main Server, Analytics ServerMotadata ServiceOps ServerAnalytics Server8080-8082Main-Server, Analytics-Server
Plugin ServerMotadata ServiceOps ServerPlugin Server5050This port is used for the Plugin Server.
RDP-ClientMotadata ServiceOps ServerVNC RDP Server7070Remote Desktop Protocol (RDP) client port.
RDP-ServerMotadata ServiceOps ServerVNC RDP Client5900Remote Desktop Protocol (RDP) server port (VNC Client).
SMTPMotadata ServiceOps ServerGmail, Outlook, Exchange Server, Email Server25/465/587 (could be any one)Simple Mail Transfer Protocol (SMTP) port used for email communication.
POP3Motadata ServiceOps ServerGmail, Outlook, Exchange Server, Email Server995/110 (based on default setup)Post Office Protocol version 3 (POP3) ports for retrieving email.
IMAPMotadata ServiceOps ServerGmail, Outlook, Exchange Server, Email Server993/143 (based on default setup)Internet Message Access Protocol (IMAP) ports for accessing email.
ARPMotadata ServiceOps ServerFirewall, Router219Address Resolution Protocol (ARP) port for mapping IP addresses to MAC addresses.
TCPMotadata ServiceOps ServerLAN NetworkRandom ports (TCP)General Transmission Control Protocol (TCP) ports for various applications.
LDAPMotadata ServiceOps ServerMicrosoft AD Server389Lightweight Directory Access Protocol (LDAP) port for accessing directory services.
LDAPSMotadata ServiceOps ServerMicrosoft AD Server636These connections allow users to access network devices as well as organizational data.
Remote Port NumberMotadata ServiceOps ServerRemotely RDP Server8088/8089Remote port numbers with unspecified purposes, often used for custom or specific applications requiring network connectivity.
VNC RDP middleware serverMotadata ServiceOps ServerVNC RDP Client5900/5901Ports used by Virtual Network Computing (VNC) for remote desktop protocol (RDP) middleware server connections.
Mesh RDP ServerMotadata ServiceOps ServerEnd User8443Mesh RDP Server port for taking remote of client machine.
Mesh RDP Server--4430Internal Mesh RDP Sever port.