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Version: 8.5.X

Motadata Service Desk - Server Installation via Ubuntu Build

System Hardware Requirements

Downloading and Install Base OS

You can download the required OS using the below links:

Product Installer

OS NameDownload LinkChecksum
Ubuntu 22.0.4.1Download Link112019e1a4bdc968403445178aed2c10 (md5)
Ubuntu 20.04.03Download Link38b2ebfcc6f02b2b2dd7b3511fa6d4b6 (md5)
Ubuntu 18.04Download Link19307a554c18d983bd54e2c526bccd7f (md5)
note

Once the product is installed, install the required prerequisites either manually or by running a script.

Fresh Installation Guide

After installing the Base OS, follow the below steps to install the product on your server:

  1. Copy the release build installer (service_desk_master_CI) to the target machine.

  2. Make sure to execute the permission to build file. If it does not have execute permission then you can change it using the below command:

    sudo chmod 777 service_desk_master_CI

Main Server

  1. Run the Installer using the following command

    sudo ./service_desk_master_CI

Run Installer

  • Once the below screen appears, that means you have successfully installed the product.

Install Success

  1. After installation, check the services of ‘Main Server’ and ‘Analytic Server’ (Report) using the below commands respectively:

    systemctl status ft-main-server

Main Server Services

systemctl status ft-analytics-server

Report Server Services

  1. After Installation, wait for five minutes. Navigate to http://{server_IP}/register, it will open the Registration form as below :

Registration Form

  1. The registration form is for the first user, who is by default the Super Admin who has all the rights. Register the user, and use the credentials to login to the ServiceOps Portal.
  2. Click on ‘Register’ once the form is filled. It will redirect you to the Login Page. Use the tab to switch between the Support and Technician Portal.
  3. You can also access the ServiceOps Portal from a web-browser on http://{server_IP}/login.