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Version: 8.5.X

Project Management

Why is Project Management important in ITSM?

A: Project Management is vital in ITSM as it ensures IT projects are completed on time, within scope, and aligned with business objectives. It facilitates resource coordination, risk management, and ensures projects stay aligned with IT service objectives.

What are the stages involved in Project management Lifecycle?

A: The stages involved include,

  1. Initiation
  2. Planning
  3. Execution
  4. Monitoring and Controlling
  5. Closing.
Can I move sub tasks from parent task to another?

A: No, but you can transfer a sub-task from one parent task to another by using drag and drop. Additionally, you can convert a sub-task into a standalone task.

Can I add Worklog to the task in project?

A: Yes. You can add a worklog by updating the task in the project.

Can I create a checklist for a specific task?

A: Yes. You can add the required checklist by clicking the Checklist tab from the Edit Tasks page.

Can I change the Project Ownership?

A: Yes, from Project Details page you can change the Project Owner.

Can I associate project with multiple modules?

A: Yes, you can associate a project with modules like Request, Problem, Change, Asset, CI, Knowledge, and Purchase.

What are Gantt charts, and how do they help in ITSM Project Management?

A: A Gantt chart is a visual tool used to represent tasks and activities over time. In ITSM Project Management, Gantt charts help:

  • Plan and schedule tasks.
  • Track project progress and deadlines.
  • Identify task dependencies and timelines.
  • Provide an overview of project milestones.
How can Project Management in ITSM help with risk management?

A: Project Management frameworks in ITSM include risk management practices that help:

  • Identify Potential Risks: Analyzing project activities to anticipate possible issues.
  • Mitigate Risks: Developing strategies to reduce the likelihood or impact of risks.
  • Monitor Risks: Continuously assessing risks throughout the project lifecycle to take corrective action if necessary.
Can I import projects?

A: Yes, you can import projects of CSV, Excel, and MPP file types. Note, in case of MPP file types, sub-tasks will not be imported.

I am unable to view the contents of the MPP file. ?

A: You can view the contents of the MPP file using any online tool like View MPP Online, where you can upload the file and view it.

Can I add predecessors and successors for any task?

A: Yes.

Can I delete project tasks from My Tasks menu?

A: No. You can only view the Project tasks from My Tasks menu.

I am unable to assign tasks, even though the assignees are visible in the dropdown menu.

A Tasks can only be assigned to members of the project team. Hence, ensure that the users shown in the dropdown are part of the project.

Can I add a milestone as a sub task?

A No.

16. Why am I receiving a validation error when updating the sub-task start or end date?

A You will encounter a validation error if you try to set the start or end date of a sub-task beyond the parent task's start or end date. The sub-task's dates must fall within the parent task's timeline to maintain logical dependencies.

17. Why is the checklist option not showing when editing tasks in My Tasks?

A The checklist option is only available for project tasks. It will only appear when editing project tasks from the My Tasks list page. Non-project tasks do not have the checklist feature.