Knowledge Custom Rules

A custom rule can set the requirement for Approval whenever a drafted Article needs publishing. In other words, once an Article enters the draft mode, it can be published only when the Approval status is either Pre-Approved or Approved.

To view the Knowledge Custom Rules page, navigate to Admin > Knowledge Management > Knowledge Custom Rules.

When Should Custom Rules be Enforced

For the knowledge management module, the custom rules are evaluated based on the actions configured at any of the below stages:

• Publish Rules: Check the approval status that should be enforced before publishing a knowledge article.

• Delete Rules: Check the approval status that should be enforced before deleting a knowledge article.

• Restore Rules: Check the approval status that should be enforced before restoring a knowledge article.

For example: You cannot publish a knowledge article without approval.