10.6.1. Status¶

Status show the stage of a Request, Problem, Change, Release, Project and an Asset in their respective process flow. Statuses are essential in managing the life-cycle of tickets, projects and CIs in Motadata. A lot of automatic processes can be created based on the Status of a ticket/project/CI.

We have predefined Statuses for each of the ticket types, project and Asset. Along with pre-defined Statuses, you can add custom Statuses.

Note

Setting Custom Status requires administrative rights.

10.6.1.1. Predefined Status¶

Motadata has predefined Statuses which are immutable and some statuses which can be changed. They coexist with custom Statuses. They are as follows:

Request:

Here Statuses show the life-cycle of a Request.
1. Open
2. In Progress (can be changed)
3. Pending On Requestor
4. Pending in Approval
5. Pending On Technician
6. Resolved
7. Closed
Problem:

Here Statuses show the life-cycle of a Problem.
1. Open
2. In Progress (can be changed)
3. Pending On Requestor
4. Pending in Approval
5. Pending On Technician
6. Resolved
7. Closed
Change:

Here each status is part of a stage in a Change process.
1. Submitted:
  1. Requested
  2. Req.Info (can be changed)
  3. Rejected
  4. Accepted
2. Planning:
  1. In Progress
  2. Req.Info (can be changed)
  3. Canceled
  4. Completed
3. Approval:
  1. Pending
  2. Rejected
  3. Approved
4. Implementation:
  1. In Progress
  2. Backout (can be changed)
  1. Rejected
  2. Completed
5. In Review:
  1. In Progress
  2. Req.Info (can be changed)
  1. Failed
  2. Completed
Release:

Here each status is part of a stage in a Release process.
1. Submitted:
  1. Requested
  2. Req.Info (can be changed)
  3. Rejected
  4. Accepted
2. Planning:
  1. In Progress
  2. Req.Info (can be changed)
  3. Canceled
  4. Completed
3. Approval:
  1. Pending
  2. Rejected
  3. Approved
4. Deployment:
  1. In Progress
  2. Backout (can be changed)
  3. Rejected
  4. Completed
5. In Review:
  1. In Progress
  2. Req.Info (can be changed)
  3. Failed
  4. Completed
Asset:

Here statuses reflect the state of an Asset.
1. In Use
2. Missing
3. Retired
4. In Stock (can be changed)
5. In Transit (can be changed)
Project
1. Not Started
2. In Progress
3. Hold
4. Closed
5. Cancelled

10.6.1.2. Add Custom Status¶

Go to Admin >> (Request, Problem, Change, Release, Project or Asset) Custom Status.

Select a Status Type.

Use the Plus Icon to add a custom Status. You can add multiple Statuses.

10.6.1.3. Manage Custom Status¶

Go to the Custom Status page.
To rearrange, change the order of custom Statuses in all type by drag and drop.
To change colors, click on the color box and select a new color.